Fintech Payments Operations & Service Delivery Manager – Digital Transactions

Job Overview

Fintech Payments Operations & Service Delivery Manager – Digital Transactions (Oman)

Role Operating Model

This role is structured around a three-layer operating model designed to ensure seamless execution of fintech payment services:

1. Service Delivery Layer
2. Operational Control Layer
3. Continuous Improvement Layer

 Service Delivery

• Oversee end-to-end execution of payment services, ensuring transactions are processed accurately and efficiently.
• Maintain high availability of payment systems across all digital channels.
• Coordinate with stakeholders to ensure smooth service delivery.

 Operational Control

• Implement monitoring systems to track transaction performance and identify anomalies.
• Ensure adherence to operational standards and compliance requirements.
• Manage incident response processes to resolve issues quickly and effectively.

Continuous Improvement

• Analyze operational data to identify inefficiencies and improvement opportunities.
• Introduce enhancements to optimize workflows and system performance.
• Drive innovation in payment operations to support growth and scalability.

Core Responsibilities

• Manage daily payment operations and service delivery performance.
• Ensure system reliability and transaction accuracy.
• Collaborate with technical teams to improve operational efficiency.
• Maintain high standards of service quality and compliance.

Required Competencies

• Strong understanding of payment operations, transaction processing, and fintech systems.
• Operational management and problem-solving skills.
• Ability to work in high-volume, real-time environments.

Experience Profile

• 6–10 years in payments, fintech operations, or financial services.

Performance Metrics

• Transaction accuracy rates
• System uptime and reliability
• Incident resolution time
• Operational efficiency improvements

Impact Statement

You will ensure that digital payments operate smoothly, reliably, and efficiently, supporting the broader fintech ecosystem in Oman.

Work Model

• Fully remote with operational oversight.
• Structured, performance-driven environment.

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