Job Overview
Fintech Back Office Reconciliation & Merchant Support Officer
Location: Kuwait
Employment Type: Full-Time | Financial Operations & Administrative Support
Industry Focus: Merchant Operations, Payment Reconciliation, Digital Banking Administration, Financial Reporting
An internationally connected fintech operation in the Gulf region is actively recruiting a Fintech Back Office Reconciliation & Merchant Support Officer to support daily financial reconciliation activities, merchant operational administration, payment processing coordination, and transaction reporting within a rapidly expanding digital finance ecosystem.
The organization is seeking a detail-oriented and highly organized professional capable of maintaining operational accuracy across large transaction volumes while supporting critical payment workflows, merchant account administration, and enterprise financial reporting functions.
The selected candidate will work closely with transaction operations teams, merchant support departments, finance personnel, and compliance units to ensure efficient operational performance across multiple fintech processing environments.
Core Responsibilities
- Reconcile daily financial transactions across multiple payment systems and enterprise operational platforms.
- Review settlement records and investigate payment mismatches, transaction delays, and reconciliation discrepancies.
- Maintain merchant operational records and support onboarding documentation verification procedures.
- Coordinate with merchants regarding transaction inquiries, settlement updates, and payment processing issues.
- Assist with preparation of operational dashboards, financial reconciliation summaries, and transaction monitoring reports.
- Monitor payment processing activities and escalate unresolved operational issues where necessary.
- Support finance and compliance teams during operational audits and enterprise reporting exercises.
- Ensure accurate documentation management involving settlement files, transaction logs, and reconciliation records.
- Contribute to operational workflow improvements aimed at increasing efficiency and transaction accuracy.
- Maintain confidentiality while handling sensitive financial and merchant operational information.
Candidate Requirements
- Degree or diploma in Accounting, Finance, Business Administration, Economics, Banking, or related disciplines.
- 2–5 years of experience within reconciliation support, fintech administration, merchant operations, or banking back office environments.
- Strong understanding of payment systems, financial reconciliation procedures, and operational transaction workflows.
- Excellent organizational and analytical abilities.
- Proficiency in Microsoft Office applications, particularly Excel and operational reporting tools.
- Ability to handle multiple operational responsibilities within deadline-driven environments.
- Strong communication and reporting capabilities.
- Previous experience within fintech or digital banking operations will be considered an advantage.
Salary & Employment Benefits
- Attractive tax-free salary package.
- Annual performance incentives and professional development opportunities.
- Medical insurance and employee welfare benefits.
- Long-term career progression within enterprise fintech operations.
- Exposure to modern payment technologies and financial infrastructure systems.
- Professional and collaborative workplace environment.
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