Job Overview
Senior Product Operations Manager – Digital Payments & Customer Experience
Location: Oman
Sector: Payments, Product Operations, Customer Experience Optimization
Employment Type: Full-Time | Senior Management
Role Overview
A rapidly growing fintech ecosystem focused on enhancing payment experiences and operational efficiency is seeking a Senior Product Operations Manager to optimize product performance and customer journeys across its digital platforms.
The organization delivers a wide range of payment solutions, from consumer-facing applications to enterprise merchant services. This role is central to ensuring that these products operate efficiently, meet user expectations, and continuously improve through data-driven insights.
The successful candidate will bridge the gap between product development, customer experience, and operational execution—ensuring that fintech products deliver consistent value at scale.
Key Responsibilities
Product Operations & Optimization
- Monitor and optimize performance of payment products.
- Identify inefficiencies and implement process improvements.
- Develop operational frameworks for product scalability.
- Ensure smooth execution of product releases and updates.
- Track KPIs related to user engagement and transaction success rates.
Customer Experience Enhancement
- Analyze user behavior to identify pain points and opportunities.
- Collaborate with UX teams to improve product usability.
- Implement strategies to enhance customer satisfaction and retention.
- Ensure consistent experience across multiple product channels.
- Support onboarding and support processes.
Data-Driven Decision Making
- Leverage data analytics to inform product improvements.
- Develop dashboards and reports for stakeholders.
- Identify trends and actionable insights.
- Support A/B testing and experimentation initiatives.
Cross-Functional Collaboration
- Work closely with engineering, product, and support teams.
- Align operational processes with product strategy.
- Communicate insights and recommendations to leadership.
- Facilitate coordination across departments.
Required Qualifications
- Bachelor’s degree in Business, Technology, or related field.
- 5+ years of experience in product operations or fintech roles.
- Strong understanding of payment systems and customer experience.
- Analytical mindset with data-driven approach.
- Excellent communication and organizational skills.
Preferred Skills
- Product analytics tools
- Process optimization
- Agile methodologies
- UX/UI collaboration
- Financial product knowledge
Compensation & Benefits
- Competitive tax-free salary
- Performance-based bonuses
- Relocation support
- Health and wellness benefits
- Professional development programs
- Flexible work environment
Ideal Candidate Profile
You are operationally focused and customer-driven. You understand how to optimize fintech products for both efficiency and user satisfaction.
Are you excited about this opportunity?
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
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