Job Overview

Manager

Digital Banking Operations

Location: Abu Dhabi, United Arab Emirates

Executive Career Opportunity

An exceptional opportunity has emerged for an accomplished Manager – Digital Banking Operations to lead operational excellence, fintech innovation, and digital transformation initiatives within a rapidly evolving financial services environment in the United Arab Emirates.

This position is designed for an experienced banking and fintech professional capable of managing enterprise-scale digital banking operations while delivering seamless customer experiences across mobile banking, internet banking, digital payments, embedded finance, API ecosystems, intelligent automation, AI-driven financial services, and cloud-based banking platforms.

The successful candidate will provide strategic leadership across operational functions, technology delivery, digital customer journeys, process optimization, financial performance, regulatory governance, cybersecurity coordination, and innovation management. Working closely with executive leadership, enterprise architects, product owners, software engineers, cybersecurity specialists, compliance professionals, data scientists, and operations teams, the Manager will ensure that digital banking services remain resilient, secure, scalable, and aligned with evolving market expectations.

Position Purpose

The primary purpose of this role is to oversee the daily performance, strategic enhancement, and continuous modernization of digital banking operations while supporting the organization’s long-term fintech transformation strategy.

This role combines operational management with strategic execution, enabling the successful delivery of intelligent financial services through data-driven decision-making, automation, and customer-centric innovation.

Key Responsibilities

Digital Banking Operations

• Lead day-to-day digital banking operations across multiple customer channels.

• Monitor operational performance of mobile and online banking platforms.

• Ensure uninterrupted availability of digital banking services.

• Coordinate service delivery across banking technology teams.

• Optimize digital account opening and onboarding processes.

• Improve digital transaction processing efficiency.

• Manage digital service quality standards.

• Support enterprise-wide banking modernization initiatives.

• Drive operational excellence through process redesign.

• Develop operational strategies aligned with business objectives.

Fintech Transformation

• Support enterprise fintech transformation programmes.

• Coordinate implementation of innovative banking technologies.

• Lead intelligent automation initiatives.

• Evaluate emerging fintech solutions.

• Improve digital payment capabilities.

• Expand embedded finance opportunities.

• Enhance API-enabled banking services.

• Support Banking-as-a-Service initiatives.

• Improve digital lending workflows.

• Coordinate next-generation customer experience projects.

Customer Experience Management

• Enhance digital customer journeys.

• Improve customer satisfaction metrics.

• Reduce customer onboarding time.

• Improve digital self-service functionality.

• Monitor customer feedback trends.

• Collaborate with UX/UI specialists.

• Increase digital adoption rates.

• Improve customer engagement strategies.

• Reduce service response times.

• Enhance omnichannel banking experiences.

Payment Operations

• Monitor domestic payment operations.

• Support cross-border payment services.

• Improve payment processing efficiency.

• Coordinate payment reconciliation.

• Monitor transaction settlement.

• Enhance payment security controls.

• Support real-time payment initiatives.

• Improve payment reporting accuracy.

• Optimize payment workflows.

• Reduce transaction processing delays.

Technology Management

• Coordinate digital platform releases.

• Support cloud migration initiatives.

• Improve platform scalability.

• Coordinate software implementation.

• Monitor application performance.

• Improve API integration efficiency.

• Support infrastructure modernization.

• Coordinate disaster recovery testing.

• Improve platform resilience.

• Collaborate with software engineering teams.

Operational Risk Management

• Monitor operational risks.

• Support enterprise risk frameworks.

• Improve internal control processes.

• Coordinate operational audits.

• Monitor compliance activities.

• Improve incident management.

• Support cybersecurity initiatives.

• Reduce operational vulnerabilities.

• Monitor business continuity plans.

• Strengthen governance standards.

Financial Performance

• Monitor operational budgets.

• Analyze operational expenditures.

• Improve cost efficiency.

• Develop financial performance reports.

• Support profitability initiatives.

• Improve resource utilization.

• Monitor operational KPIs.

• Develop executive dashboards.

• Prepare performance presentations.

• Support strategic planning activities.

Leadership Responsibilities

The Manager will supervise multidisciplinary teams across:

• Digital Banking

• Banking Operations

• Financial Technology

• Payment Operations

• Customer Experience

• Product Delivery

• Technology Support

• Business Analysis

• Project Management

• Risk Management

• Compliance

• Cybersecurity Coordination

• Vendor Management

• Process Excellence

• Service Delivery

Responsibilities include:

• Building high-performing teams.

• Coaching and mentoring professionals.

• Driving continuous improvement.

• Managing operational priorities.

• Supporting innovation initiatives.

• Promoting collaboration across departments.

• Encouraging knowledge sharing.

• Developing succession plans.

• Improving employee engagement.

• Maintaining a culture of operational excellence.

Required Qualifications

Education

• Bachelor’s Degree in Finance, Business Administration, Information Technology, Computer Science, Economics, Banking, or related discipline.

• Master’s Degree in Business Administration, Financial Technology, Digital Transformation, or Information Systems is highly desirable.

Professional Experience

• Minimum 8–12 years of banking, fintech, or digital financial services experience.

• At least 5 years in operational management.

• Proven experience leading digital banking initiatives.

• Demonstrated success managing enterprise projects.

• Experience with cross-functional leadership.

• Strong understanding of fintech ecosystems.

Preferred Certifications

• PMP

• PRINCE2 Practitioner

• ITIL 4 Managing Professional

• Lean Six Sigma Green Belt or Black Belt

• Certified ScrumMaster (CSM)

• PMI-ACP

• CBAP

• AWS Certified Cloud Practitioner

• Microsoft Azure Administrator

• Microsoft Power BI Data Analyst

• Certified Information Security Manager (CISM)

Technical Expertise

Banking Platforms

• Digital Banking Platforms

• Mobile Banking

• Internet Banking

• Core Banking Systems

• Payment Gateways

• Digital Wallets

• Customer Relationship Management (CRM)

• Loan Origination Systems

• Treasury Interfaces

Financial Technologies

• Open Banking APIs

• Embedded Finance

• Banking-as-a-Service (BaaS)

• Artificial Intelligence

• Machine Learning

• Robotic Process Automation (RPA)

• Intelligent Document Processing

• API Management

• Workflow Automation

Data & Analytics

• SQL

• Microsoft Power BI

• Tableau

• Microsoft Excel (Advanced)

• Data Warehousing

• Business Intelligence

• Predictive Analytics

• KPI Dashboard Development

• Operational Reporting

Cloud & Infrastructure

• Microsoft Azure

• Amazon Web Services (AWS)

• Google Cloud Platform

• Docker

• Kubernetes

• Microsoft 365

• Enterprise Identity Management

Core Competencies

• Digital Banking Leadership

• Fintech Strategy

• Operational Excellence

• Financial Acumen

• Commercial Awareness

• Strategic Planning

• Innovation Management

• Customer-Centric Leadership

• Enterprise Collaboration

• Data-Driven Decision Making

• Process Optimization

• Executive Communication

• Change Management

• Problem Solving

• Stakeholder Engagement

• Regulatory Awareness

• Technology Adoption

• Risk Management

• Team Development

• Performance Management

Key Performance Indicators (KPIs)

Performance will be measured through:

• Digital banking availability

• Customer satisfaction scores

• Digital adoption growth

• Operational efficiency improvements

• Transaction processing accuracy

• Payment success rates

• Service-level agreement (SLA) compliance

• Incident resolution times

• Cost optimization achievements

• Customer onboarding completion times

• Fraud loss reduction

• Employee engagement scores

• Delivery of transformation milestones

• Regulatory compliance outcomes

• Operational resilience metrics

Compensation & Benefits

The successful candidate will receive a highly competitive package, including:

• Attractive tax-free salary

• Annual performance bonus

• Housing allowance

• Comprehensive family medical insurance

• Annual flight allowance

• Pension contribution

• Flexible hybrid working arrangements

• Executive health and wellness programme

• Professional certification sponsorship

• International training and conferences

• Leadership development programmes

• Relocation support (where applicable)

• Generous annual leave

• Career progression opportunities

• Long-term incentive opportunities

• Employee recognition awards

• Modern digital work environment

• Access to cutting-edge fintech technologies

Why Join This Opportunity?

This role offers the opportunity to lead the operational backbone of a modern digital banking ecosystem, where innovation, technology, and customer experience converge. As Manager – Digital Banking Operations, you will play a critical role in shaping the future of financial services by delivering scalable fintech solutions, enhancing operational resilience, and driving transformative initiatives that redefine digital banking across the United Arab Emirates.

This is an ideal opportunity for a forward-thinking banking professional seeking to influence enterprise-wide transformation while advancing their career within one of the Gulf region’s most dynamic and rapidly evolving fintech landscapes.

Are you excited about this opportunity?

Don’t miss the chance to make a difference in the fintech and FX industry!

 Apply now by clicking on the “Apply Now” button below. 

Let’s shape the future of finance together!

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