Job Overview
Position: Fintech Customer Payment Support Specialist
Location: Remote (UAE Market Focus)
Employment Type: Full-Time
Role Summary
This position manages payment support and dispute resolution, ensuring customer transactions are accurate, transparent, and efficiently handled within UAE fintech platforms.
Weekly Workflow
Monday – Transaction Review
- Monitor incoming and outgoing transactions for discrepancies.
- Identify potential errors and flag them for investigation.
Tuesday – Customer Queries
- Respond to customer inquiries regarding payments, transfers, and account issues.
- Provide clear and timely guidance to resolve user concerns.
Wednesday – Dispute Management
- Investigate disputed transactions.
- Collaborate with operations and technical teams to resolve issues promptly.
Thursday – Reporting
- Generate weekly reports on transaction issues and resolutions.
- Track metrics such as resolution time, complaint frequency, and recurring issues.
Friday – Process Optimization
- Review support workflows and recommend improvements.
- Document process changes and best practices for internal use.
Responsibilities
- Provide high-quality customer support for payment systems.
- Resolve disputes efficiently while maintaining operational accuracy.
- Collaborate across teams to improve support processes.
- Track and report key performance metrics.
Experience Requirements
- 4–7 years in fintech customer support, payments operations, or dispute management.
- Knowledge of digital payment systems and workflow management.
Key Skills
- Customer communication and problem-solving
- Analytical thinking and attention to detail
- Coordination with cross-functional teams
Benefits
- Fully remote role with exposure to UAE fintech customer operations.
- Opportunity to improve payment processes and customer satisfaction.
- Experience in handling high-volume transaction support.
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Anticipate Fintech (HK) Ltd
About Us
We innovate with the needs of those who have historically been marginalized in mind. We have created a business model that is socially inclusive and offers goods and services to everyone.
info@anticipatehk.comWebsite
www.anticipatehk.com