Job Overview
Senior Fintech Payments Operations Manager
Dubai, Dubai – Digital Transaction Infrastructure Division
A rapidly expanding financial technology environment in United Arab Emirates is seeking an experienced and strategically minded Senior Fintech Payments Operations Manager to oversee complex payment operations across a high-volume digital transaction ecosystem supporting regional and international financial flows.
This opportunity is tailored for highly accomplished fintech operations professionals with extensive expertise in payment processing governance, settlement management, transaction lifecycle administration, operational optimization, and digital payment infrastructure leadership. The successful candidate will play a mission-critical role in ensuring operational efficiency, transaction stability, financial integrity, and seamless execution across sophisticated fintech payment environments.
The position offers exposure to cutting-edge digital finance infrastructures involving merchant acquiring ecosystems, payment gateways, instant payment rails, virtual account architectures, API-driven transaction environments, digital wallet platforms, and multi-currency payment operations.
The selected professional will collaborate closely with compliance executives, treasury operations teams, technology architects, risk management specialists, banking partners, cybersecurity divisions, and senior fintech leadership to ensure world-class operational performance across evolving financial ecosystems.
Strategic Responsibilities
- Lead and manage end-to-end fintech payment operations involving digital transactions, merchant settlements, payment routing, reconciliation oversight, and transaction monitoring activities.
- Oversee operational execution across payment gateways, digital banking interfaces, QR payment systems, embedded finance ecosystems, and electronic fund transfer infrastructures.
- Develop and implement operational frameworks designed to improve transaction speed, settlement accuracy, operational resilience, and payment processing scalability.
- Supervise daily settlement activities while ensuring proper reconciliation between banking systems, payment processors, internal ledgers, and fintech transaction platforms.
- Monitor operational KPIs relating to transaction success rates, settlement timelines, payment exceptions, dispute management, chargeback ratios, and reconciliation efficiency.
- Coordinate with banking institutions, payment networks, fintech partners, and financial intermediaries to resolve operational discrepancies and optimize payment workflows.
- Lead operational incident management during transaction disruptions, payment failures, liquidity interruptions, or system outages.
- Collaborate with compliance and risk teams to ensure alignment with anti-money laundering protocols, payment governance regulations, and digital financial operational standards.
- Support operational readiness during fintech platform upgrades, infrastructure migrations, payment system integrations, and new financial product launches.
- Drive automation initiatives focused on reducing manual operational dependency while increasing transaction transparency and scalability.
- Prepare executive-level operational performance reports, risk summaries, reconciliation analytics, and payment infrastructure assessments.
- Manage and mentor payment operations analysts, reconciliation officers, settlement specialists, and fintech operational support teams.
Professional Qualifications
- Bachelor’s degree in Finance, Accounting, Financial Technology, Economics, Banking Operations, Information Systems, or related disciplines.
- 7–12 years of experience in fintech payments operations, banking transaction management, payment processing environments, or digital finance operational leadership.
- Strong expertise in payment lifecycle management, settlement operations, reconciliation frameworks, and transaction monitoring systems.
- Deep understanding of payment gateways, acquiring systems, SWIFT operations, digital wallets, instant payment infrastructures, and API-enabled payment ecosystems.
- Familiarity with fintech operational governance, transaction risk management, and regulatory compliance structures within GCC markets.
- Strong analytical reporting capabilities and operational leadership experience.
- Advanced proficiency in operational dashboards, ERP platforms, reconciliation systems, and transaction analytics tools.
Core Leadership Competencies
- Exceptional operational leadership and team management abilities.
- Strong crisis management and payment incident resolution capabilities.
- High attention to financial accuracy and operational integrity.
- Strategic mindset with process optimization expertise.
- Ability to lead operations within highly regulated fintech environments.
- Excellent stakeholder coordination and communication skills.
Compensation & Executive Benefits
- Highly competitive tax-free executive compensation package.
- Annual operational leadership bonuses and performance incentives.
- Housing and transportation support.
- Comprehensive family medical insurance.
- Annual travel allowance.
- Fintech leadership certification sponsorship and executive training programs.
- Long-term career progression into regional fintech operations leadership positions.
- Exposure to enterprise-grade payment technologies and international transaction ecosystems.
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