Job Overview
MANAGER
Fintech Operations, Digital Payments & Service Excellence
Location: Bahrain — Remote with regional engagement
Seniority Level: Senior Management
Employment Type: Full-time, Permanent
Industry Focus: Fintech • Digital Payments • Banking Operations • Customer Experience • Automation
THE OPPORTUNITY
We are seeking a results-driven Manager to lead operational excellence across a modern fintech environment.
Technology can create the product, but operational discipline determines whether customers experience that product as reliable, responsive, and trustworthy.
Your role will be to strengthen the operational engine behind digital financial services—from payment performance and issue resolution to workflow optimization, service quality, automation, and continuous improvement.
YOUR RESPONSIBILITIES
PAYMENT OPERATIONS
Manage processes supporting digital payments, transaction flows, exceptions, settlement activities, and service continuity.
SERVICE EXCELLENCE
Establish operating standards that improve responsiveness, accuracy, reliability, and customer outcomes.
PROCESS OPTIMIZATION
Map operational workflows, identify inefficiencies, eliminate unnecessary complexity, and introduce improved operating models.
AUTOMATION
Identify high-volume manual processes suitable for workflow automation and intelligent technology.
PERFORMANCE MANAGEMENT
Establish dashboards and KPIs covering productivity, transaction performance, service levels, resolution times, quality, and customer experience.
INCIDENT MANAGEMENT
Coordinate cross-functional responses to critical operational issues and establish preventative measures.
TEAM LEADERSHIP
Develop high-performing teams through clear objectives, coaching, accountability, and continuous professional development.
THE IDEAL PROFILE
We are looking for a professional with:
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6+ years of experience in fintech, banking, payments, financial operations, or digital services.
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Experience managing operational teams or complex service environments.
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Strong knowledge of digital-payment processes.
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Excellent process-improvement capabilities.
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Strong analytical and performance-management skills.
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Experience with automation and digital transformation.
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Strong customer-experience orientation.
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Excellent leadership and stakeholder-management capabilities.
THE 90-DAY PRIORITY
LISTEN — understand operational realities from teams and customers.
MEASURE — establish reliable performance baselines.
DIAGNOSE — identify the highest-impact operational weaknesses.
REDESIGN — develop better workflows and service structures.
AUTOMATE — eliminate avoidable manual effort.
IMPROVE — demonstrate measurable operational gains.
HOW SUCCESS WILL BE MEASURED
You will be expected to deliver:
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Faster service resolution
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Improved transaction reliability
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Reduced operational errors
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Higher productivity
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Better customer satisfaction
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Greater automation
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Stronger operational resilience
EXCEPTIONAL DIGITAL FINANCE REQUIRES EXCEPTIONAL OPERATIONS.
Compensation: Competitive senior-management package commensurate with experience, with potential performance incentives, professional development, flexible remote working, and regional fintech exposure.
An excellent opportunity for fintech operations managers, payment-operations leaders, banking professionals, service-delivery managers, and customer-experience specialists ready to lead operational transformation.
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
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