Job Overview
Manager — Digital Retail Banking & Customer Experience (Qatar)
Position Overview
A leading financial institution in Qatar is seeking an innovative Manager to lead digital retail banking operations and customer experience transformation.
This role focuses on creating seamless, data-driven banking experiences that increase customer acquisition, engagement, retention, and profitability across mobile, online, and branch channels.
Primary Responsibilities
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Lead digital retail banking initiatives across mobile banking, internet banking, and self-service channels.
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Design customer-centric banking journeys that improve satisfaction and loyalty.
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Use analytics and customer insights to optimize product adoption and engagement.
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Coordinate with technology teams to implement new digital banking features.
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Drive growth in deposits, cards, personal lending, and digital transactions.
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Monitor service quality, customer feedback, and operational performance metrics.
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Develop campaigns that enhance digital banking adoption across diverse customer segments.
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Ensure compliance with banking regulations, cybersecurity standards, and data privacy requirements.
Ideal Candidate
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8–12 years of experience in retail banking or digital banking.
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Strong understanding of customer experience management and digital product strategy.
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Experience with banking analytics, CRM platforms, and digital engagement tools.
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Excellent leadership and cross-functional collaboration skills.
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Knowledge of GCC retail banking trends and consumer behavior.
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Bachelor’s or Master’s degree in Banking, Marketing, Business, or a related field.
Career Opportunity
This role offers the chance to shape the future of digital banking in Qatar, delivering innovative customer experiences that redefine how modern consumers interact with financial institutions.
Are you excited about this opportunity?
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
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