Job Overview
HEAD OF FINTECH CUSTOMER SUCCESS
📍 Location: Kuwait City, Kuwait (Remote | Client Experience & Growth Division)
💼 Employment Type: Full-Time | Permanent
📈 Career Level: Senior Leadership
🌍 Industry: FinTech | SaaS | Digital Payments | Banking Technology | Customer Experience
Transform Every Client Relationship Into Long-Term Growth
An innovative fintech organization is searching for an experienced Head of FinTech Customer Success to lead enterprise client engagement, customer retention, and strategic account development across a rapidly growing portfolio of financial institutions and technology partners.
This role blends commercial leadership, customer strategy, and operational excellence to ensure every client maximizes the value of advanced financial technology solutions while strengthening long-term business relationships.
Your Mission
Customer Success Strategy
- Build enterprise customer success frameworks.
- Improve customer adoption and engagement.
- Lead retention and account growth initiatives.
- Develop measurable customer experience strategies.
Commercial Growth
- Identify expansion opportunities within strategic accounts.
- Collaborate with sales and product leadership.
- Improve customer lifetime value.
- Develop executive client engagement programs.
Operational Excellence
- Establish customer performance metrics.
- Optimize onboarding and implementation processes.
- Improve service delivery standards.
- Drive continuous operational improvements.
Leadership
- Build and mentor customer success teams.
- Develop leadership capability across the department.
- Promote a customer-first culture.
- Represent the organization during executive client engagements.
Required Qualifications
- Bachelor’s degree in Business Administration, Finance, Marketing, Information Systems, or related discipline.
- MBA preferred.
- Minimum 8 years of leadership experience within fintech, SaaS, banking technology, or enterprise software.
- Strong commercial and relationship management experience.
- Outstanding presentation and communication skills.
- Proven success managing enterprise clients.
Professional Expertise
- Customer Success
- Enterprise Account Management
- Client Retention
- Business Growth
- Financial Technology
- Digital Banking
- Customer Experience
- Leadership
- Commercial Strategy
- Stakeholder Management
- Product Adoption
- Operational Excellence
Benefits
- Competitive international salary package
- Annual performance bonus
- Flexible remote working arrangements
- Premium healthcare insurance
- Sponsored professional certifications
- Annual leadership development allowance
- International client exposure
- Wellness initiatives
- Career advancement into Executive Commercial Leadership
- Collaborative multicultural work environment
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
