Job Overview
HEAD OF FINTECH CUSTOMER INSIGHTS & DIGITAL EXPERIENCE
📍 Location: Manama, Kingdom of Bahrain (Regional Customer Innovation Hub)
💼 Employment Type: Full-Time | Permanent
📈 Department: Customer Intelligence & Experience Strategy
🌍 Industry: Fintech | Customer Analytics | Digital Banking | Financial Services | Product Innovation
Transform Every Customer Interaction Into a Competitive Advantage
An award-winning fintech organization is seeking an innovative Head of Fintech Customer Insights & Digital Experience to revolutionize how customers interact with digital financial products and services.
This leadership role is ideal for professionals passionate about combining behavioral analytics, customer intelligence, digital product strategy, and service excellence to deliver exceptional financial experiences that inspire loyalty and business growth.
The Opportunity
You will lead enterprise customer intelligence initiatives, translating data into meaningful strategies that improve engagement, strengthen customer trust, optimize digital experiences, and drive sustainable revenue growth.
Primary Responsibilities
Customer Intelligence
- Develop enterprise customer insight strategies.
- Analyze behavioral and transactional data.
- Identify customer growth opportunities.
- Improve engagement across digital channels.
- Measure customer satisfaction and loyalty.
Digital Experience Strategy
- Enhance mobile and online banking experiences.
- Improve onboarding and account activation journeys.
- Lead personalization initiatives.
- Introduce AI-driven customer engagement solutions.
Leadership & Collaboration
- Partner with product, engineering, and marketing teams.
- Deliver executive customer performance reports.
- Mentor customer experience specialists.
- Drive enterprise-wide customer innovation programs.
Required Qualifications
- Bachelor’s or Master’s Degree in Marketing, Business Administration, Finance, Economics, Customer Experience, Data Analytics, or related discipline.
- Minimum 9 years of leadership experience in fintech, banking, digital platforms, or customer analytics.
- Strong analytical and strategic thinking abilities.
- Outstanding leadership and stakeholder engagement skills.
Core Skills
Customer Analytics • Digital Banking • CRM Platforms • Business Intelligence • AI Personalization • Product Strategy • User Journey Optimization • Customer Success • Data Visualization • Financial Services • Leadership • Digital Transformation
Compensation & Benefits
- Highly Competitive Salary
- Annual Performance Incentive
- Comprehensive Medical Insurance
- Housing Allowance
- Flexible Hybrid Work Model
- International Learning & Development
- Professional Certification Support
- Wellness & Lifestyle Benefits
- Career Progression Pathway
- Generous Paid Time Off
Why Build Your Career Here?
Join an internationally respected fintech organization where innovation, leadership, and technology come together to redefine financial services across the Gulf. You’ll work on transformative initiatives, collaborate with global experts, and contribute to building secure, intelligent, and customer-centric financial ecosystems that shape the future of digital finance.
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
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