Job Overview
HEAD OF FINTECH CUSTOMER EXPERIENCE & DIGITAL ENGAGEMENT
📍 Location: Manama, Bahrain (Remote | International Customer Innovation Division)
Employment Type: Full-Time | Permanent
Leadership Level: Senior Management
Industry: FinTech | Digital Banking | Customer Experience | Financial Technology | AI Personalization | Digital Products
About the Position
The future of financial services is defined by exceptional customer experiences. We are seeking an innovative Head of FinTech Customer Experience & Digital Engagement to lead the strategic transformation of digital interactions across banking applications, payment platforms, investment technologies, and intelligent financial ecosystems.
You will combine customer psychology, digital innovation, artificial intelligence, behavioral analytics, and service design to create intuitive financial experiences that improve customer satisfaction, retention, loyalty, and lifetime value.
Key Responsibilities
Digital Experience Strategy
- Develop enterprise customer experience strategies.
- Improve digital banking journeys.
- Enhance mobile financial applications.
- Lead omnichannel engagement initiatives.
- Increase customer retention through innovation.
Customer Intelligence
- Analyze behavioral insights.
- Implement AI-powered personalization.
- Improve customer satisfaction metrics.
- Develop voice-of-customer initiatives.
- Optimize digital onboarding experiences.
Leadership
- Build multidisciplinary customer experience teams.
- Collaborate with product and engineering leaders.
- Establish customer experience governance.
- Present performance insights to executive leadership.
- Lead enterprise service innovation programs.
Essential Requirements
- Degree in Business Administration, Marketing, Finance, Technology, or related discipline.
- 10+ years of digital customer experience leadership.
- Experience within fintech or financial services.
- Knowledge of customer analytics platforms.
- Strong leadership and communication abilities.
- Experience managing enterprise transformation initiatives.
Employee Benefits
- Attractive international remuneration
- Annual customer excellence bonus
- Flexible remote working
- Comprehensive healthcare coverage
- Learning and certification support
- Executive leadership coaching
- Global innovation conferences
- Career progression framework
- Wellness and family support programs
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
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