Job Overview
HEAD OF DIGITAL PAYMENTS OPTIMISATION
📍 Location: Dubai, United Arab Emirates (Remote | Payments Performance & Innovation Division)
💼 Employment Type: Full-Time | Permanent
📈 Career Level: Senior Management
🌍 Industry: FinTech | Digital Payments | Payment Operations | Customer Experience | Financial Services
Optimize Every Transaction. Elevate Every Customer Experience.
A rapidly growing international fintech company is seeking a results-driven Head of Digital Payments Optimisation to improve the speed, reliability, scalability, and customer experience of modern payment platforms serving businesses and consumers throughout the GCC.
This leadership opportunity combines payment operations, customer analytics, product innovation, and commercial strategy to create payment ecosystems that are secure, intelligent, and exceptionally efficient.
Key Responsibilities
Payment Performance
- Optimise digital payment processing efficiency.
- Improve transaction success rates.
- Enhance payment routing strategies.
- Monitor platform performance indicators.
Customer Excellence
- Analyse customer payment behaviours.
- Improve payment journey experiences.
- Reduce transaction friction.
- Increase customer satisfaction and retention.
Commercial Innovation
- Support payment product enhancements.
- Identify operational improvement opportunities.
- Collaborate with product and engineering teams.
- Drive payment growth initiatives.
Leadership
- Lead multidisciplinary payment specialists.
- Develop operational excellence programmes.
- Mentor emerging leaders.
- Build a culture of continuous improvement.
Professional Qualifications
- Bachelor’s degree in Finance, Business Administration, Information Systems, Computer Science, or related discipline.
- Minimum 8 years of experience in fintech, payment operations, banking technology, or digital financial services.
- Strong analytical and commercial capabilities.
- Excellent leadership and stakeholder management skills.
- Proven experience improving enterprise payment operations.
Professional Competencies
- Payment Operations
- Digital Payments
- Customer Experience
- Payment Analytics
- Operational Excellence
- Financial Technology
- Product Optimisation
- Business Intelligence
- Commercial Strategy
- Agile Leadership
- Performance Management
- Enterprise Collaboration
Benefits
- Internationally competitive salary package
- Annual operational excellence bonus
- Flexible remote-first work environment
- Premium healthcare coverage
- Sponsored professional certifications
- Annual innovation allowance
- Leadership development programmes
- International collaboration opportunities
- Accelerated progression to Director of Payments
- Inclusive and innovation-focused workplace
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
