Job Overview
Job Title: Fintech Payment Gateway Operations Supervisor (Remote)
Location: Remote (Saudi Arabia Market Focus)
Employment Type: Full-Time
Department: Payment Gateway Operations
Role Overview
The Payment Gateway Operations Supervisor is responsible for ensuring the stability, efficiency, and accuracy of payment gateway systems that process digital transactions. This role oversees transaction flows, system performance, and operational issue resolution across multiple payment channels.
The position requires a strong understanding of payment infrastructures, combined with the ability to manage operational workflows and ensure seamless transaction processing.
Responsibility Matrix
| Operational Area | Responsibilities | Expected Outcome |
|---|---|---|
| Transaction Monitoring | Track real-time payment activity across channels | High transaction success rates |
| System Performance | Monitor gateway uptime and response times | Stable and reliable system performance |
| Issue Resolution | Investigate failed or delayed transactions | Reduced transaction failures |
| Reconciliation Support | Ensure transaction records match financial data | Accurate financial reporting |
| Stakeholder Coordination | Work with finance, tech, and support teams | Efficient issue resolution |
Detailed Responsibilities
- Monitor payment gateway performance and transaction volumes
- Identify and resolve operational issues affecting payment processing
- Coordinate with technical teams for system improvements
- Maintain accurate records of transaction activities
- Support reconciliation and financial reporting processes
- Analyze transaction data to identify trends and inefficiencies
Candidate Requirements
- Bachelor’s degree in Finance, Information Systems, or related field
- 5–8 years of experience in payment operations or fintech systems
- Strong understanding of payment gateways and transaction flows
Core Skills
- Analytical thinking and troubleshooting
- Attention to detail and accuracy
- Strong coordination and communication skills
Benefits
- Fully remote working structure
- Exposure to large-scale payment systems
- Opportunity to manage critical fintech infrastructure
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