Job Overview
Position Title: Remote Fintech Dispute Resolution & Chargeback Specialist
Location: Remote – United Arab Emirates (UAE)
Employment Type: Full-Time
Functional Domain: Dispute Management, Chargebacks & Transaction Integrity
Role Overview
The Dispute Resolution & Chargeback Specialist plays a critical role in maintaining trust and operational accuracy within fintech payment ecosystems. This position is responsible for handling transaction disputes, managing chargeback processes, and ensuring that all cases are resolved efficiently, fairly, and in accordance with regulatory standards.
This role requires a strong understanding of payment lifecycles, card network rules, and dispute workflows, as well as the ability to coordinate across multiple operational and technical teams.
Functional Responsibility Map
Dispute Intake & Case Logging
- Receive and log customer disputes related to unauthorized transactions, failed payments, or billing errors
- Categorize disputes based on type, severity, and payment method
- Ensure all required documentation is collected at the initial stage
Investigation & Analysis
- Review transaction histories, payment logs, and supporting documentation
- Analyze dispute validity based on card network rules and internal policies
- Collaborate with payment processors and acquiring banks for additional data
Chargeback Handling
- Process chargeback requests in line with defined timelines
- Prepare and submit representment documentation where applicable
- Track chargeback cycles and maintain accurate status updates
Resolution & Reporting
- Communicate outcomes to relevant stakeholders
- Maintain detailed records for audit and compliance purposes
- Generate reports on dispute trends, volumes, and resolution rates
Required Qualifications
- Bachelor’s degree in Finance, Business, or related field
- 3–5 years of experience in payments, dispute management, or banking operations
- Familiarity with card network rules and chargeback processes
- Strong analytical and documentation skills
Core Competencies
- Attention to detail and accuracy
- Strong investigative and problem-solving skills
- Ability to manage multiple cases simultaneously
- Effective communication in a remote work environment
Compensation & Benefits
- Competitive salary with performance-based incentives
- Fully remote work setup
- Exposure to fintech payment dispute ecosystems
- Opportunities for professional growth
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