Job Overview
Executive Manager – FinTech Customer Experience & Digital Growth
📍 Location: Kuwait City, Kuwait
🌍 Work Model: Hybrid | Regional Commercial Leadership
💼 Employment Type: Full-Time | Permanent
🏛 Industry: Financial Technology | Digital Banking | Customer Experience | Product Growth | Financial Services
Create Customer Experiences That Define the Future of Digital Finance
A fast-growing international fintech organization is seeking a dynamic Executive Manager – FinTech Customer Experience & Digital Growth to lead customer engagement strategies, optimize digital journeys, and accelerate business growth across consumer and enterprise financial products.
This leadership role blends customer-centric innovation, digital product optimization, commercial strategy, and advanced analytics to deliver measurable improvements in customer satisfaction, retention, and revenue growth.
Leadership Responsibilities
- Develop enterprise customer experience strategies.
- Lead digital customer journey optimization initiatives.
- Drive product adoption, engagement, and customer retention programmes.
- Collaborate with product, engineering, marketing, and analytics teams.
- Build customer insight frameworks using behavioural and transactional data.
- Develop customer success performance metrics and executive dashboards.
- Lead voice-of-customer and service innovation initiatives.
- Present growth strategies and customer insights to executive leadership.
- Mentor customer success and digital experience professionals.
- Represent the organization at regional fintech and innovation events.
Professional Qualifications
- Bachelor’s or Master’s Degree in Business Administration, Marketing, Finance, Economics, or a related discipline.
- MBA is an advantage.
- Minimum 8 years of experience in customer experience, digital product management, fintech, banking, or financial services.
- Strong knowledge of customer analytics, CRM platforms, digital transformation, and growth strategy.
- Excellent leadership, communication, and stakeholder management skills.
Executive Benefits
- Attractive tax-free executive remuneration
- Annual performance bonus
- International healthcare coverage
- Housing and relocation support
- Flexible hybrid working environment
- Leadership development programmes
- Annual international travel allowance
- Career advancement toward Director of Customer Experience, Chief Customer Officer, or Chief Commercial Officer
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
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