Job Overview
OPERATIONS
Director of Fintech Operations, Payments & Platform Performance
Location: Qatar — Remote / GCC Regional Coverage
Seniority Level: Executive / Operations Leadership
Employment Type: Full-time, Permanent
Industry Focus: Fintech • Payments • Digital Banking • Transaction Processing • Financial Operations • Automation
MAKE EVERY TRANSACTION COUNT
In fintech, operational excellence is invisible when it works perfectly.
A customer sends money.
The payment succeeds.
The balance updates.
The transaction settles.
The customer moves on.
Behind that simplicity is a complex operating environment that must manage transaction integrity, reconciliation, settlement, exceptions, service performance, technology dependencies, and operational risk.
We are seeking an exceptional Operations leader to build and manage high-performance financial operations capable of supporting scale.
THE OPERATING MANDATE
You will oversee operational performance across:
Payments | Transactions | Settlement | Reconciliation | Customer Operations | Automation | Platform Performance
EXECUTIVE RESPONSIBILITIES
Transaction Operations
Lead operational processes supporting high-volume financial transactions.
Reconciliation
Establish strong controls and workflows for transaction matching, exception identification, investigation, and resolution.
Settlement
Oversee operational processes associated with payment settlement and financial-platform performance.
Performance Intelligence
Develop dashboards and KPIs covering transaction success, processing time, exceptions, operational cost, and service performance.
Automation
Identify manual processes suitable for workflow automation and intelligent operational systems.
Incident Management
Lead high-impact operational incidents, coordinate resolution, and ensure root causes are properly addressed.
Process Engineering
Redesign inefficient workflows to improve speed, accuracy, scalability, and customer outcomes.
Technology Partnership
Work closely with engineering and product teams to eliminate systemic operational problems and improve platform resilience.
YOUR SCORECARD
Success will be measured through:
-
Transaction success rates
-
Reconciliation accuracy
-
Settlement efficiency
-
Exception-resolution time
-
Operational cost
-
Automation percentage
-
Platform availability
-
Customer-impact incidents
-
Processing efficiency
-
Service-level performance
IDEAL PROFILE
-
10+ years in fintech, payments, banking operations, transaction processing, or financial technology
-
5+ years in senior operational leadership
-
Deep understanding of payment lifecycles
-
Strong knowledge of reconciliation and settlement
-
Experience scaling transaction operations
-
Strong analytical and process-engineering capability
-
Excellent crisis-management skills
-
Strong understanding of financial technology
-
Proven experience leading multidisciplinary teams
THE OPPORTUNITY
This is not an administrative operations position.
It is financial-platform operations at scale.
You will be responsible for making complex systems behave predictably as transaction volumes, products, customers, partners, and technology dependencies increase.
The ultimate objective is simple:
More transactions. Fewer failures. Faster resolution. Lower friction. Stronger control.
For a leader who sees operational excellence as a competitive advantage rather than a back-office function, this is an opportunity to create measurable impact across an evolving fintech ecosystem.
Compensation: Executive-level package aligned with experience, operational scope, and leadership capability.
Work Model: Remote-first with GCC regional engagement.
Application Focus: Demonstrate measurable improvements in payment operations, reconciliation, settlement, automation, transaction performance, or financial-platform scalability.
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
Quick Job application form
