Job Overview
CUSTOMER SUCCESS MANAGER
Dubai, United Arab Emirates
Location: Dubai, UAE
Employment Type: Full-time | Permanent
Work Arrangement: Hybrid
Industry: Fintech | Payments | Digital Banking | B2B Financial Technology
Experience: 4–7 years
Salary: Competitive + benefits
Turn Customers Into Long-Term Partners
We are looking for a relationship-focused Customer Success Manager to help business customers achieve measurable value from fintech products and services.
You’ll work closely with customers after implementation, helping them adopt the platform, solve challenges, discover new capabilities, and achieve their operational and commercial objectives.
This is an ideal opportunity for someone who combines customer relationship management, financial-technology knowledge, commercial awareness, and problem-solving ability.
Your Responsibilities
Customer Onboarding
- Guide new customers through implementation and onboarding.
- Understand customer objectives and define success milestones.
- Coordinate with technical teams during integration.
- Ensure customers are prepared to use the platform effectively.
Relationship Management
- Build long-term relationships with key customer stakeholders.
- Conduct regular account reviews.
- Understand customer challenges and business priorities.
- Maintain customer satisfaction and engagement.
Product Adoption
- Educate customers about platform features and capabilities.
- Identify underutilized products and recommend improvements.
- Encourage adoption of relevant features.
- Monitor usage and engagement metrics.
Issue Resolution
- Coordinate with support, engineering, product, and operations teams to resolve customer issues.
- Track escalated issues through resolution.
- Communicate progress clearly to customers.
- Identify recurring problems and recommend preventative improvements.
Growth & Retention
- Identify opportunities for account expansion.
- Support renewals and retention strategies.
- Work with sales teams on expansion opportunities.
- Monitor customer health and identify potential churn risks.
Requirements
- Bachelor’s degree in Business, Finance, Marketing, Technology, or a related field.
- 4+ years of experience in customer success, account management, fintech, SaaS, banking, payments, or technology.
- Strong relationship-management skills.
- Experience managing B2B customers.
- Understanding of digital financial products.
- Strong communication and presentation skills.
- Excellent problem-solving abilities.
- Ability to understand technical concepts and explain them simply.
Particularly Valuable
Experience with payment platforms, merchant solutions, APIs, digital banking, financial software, SaaS platforms, or enterprise fintech products will be highly advantageous.
How You’ll Measure Success
Success in this position will be reflected in:
- Strong customer retention
- High product adoption
- Improved customer satisfaction
- Successful implementations
- Reduced customer issues
- Account growth
- Strong long-term customer relationships
Why Join?
You’ll become the bridge between the technology being built and the customers using it.
Your work will ensure that fintech products don’t simply get sold—they are successfully implemented, understood, adopted, and turned into meaningful business value for customers.
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
