Job Overview

SENIOR DIRECTOR – FINTECH CUSTOMER EXPERIENCE (DIGITAL PRODUCTS & REVENUE ACCELERATION)

Location: United Arab Emirates

Industry: Fintech, Digital Banking, Customer Experience, Product Innovation

Employment Type: Full-Time

About The Role

Customer expectations within financial services have evolved dramatically. Modern consumers expect instant onboarding, seamless transactions, intelligent recommendations, frictionless support, and highly personalized financial experiences.

A rapidly expanding fintech ecosystem in the UAE is seeking a visionary Senior Director – Fintech Customer Experience, Digital Products & Revenue Acceleration to transform how digital financial products are designed, delivered, and scaled.

This position combines commercial strategy, product innovation, customer experience leadership, analytics, and digital transformation into a single high-impact leadership role.

The successful candidate will be responsible for creating customer experiences capable of driving engagement, increasing product adoption, strengthening retention, and accelerating revenue growth.

Core Responsibilities

Product Strategy

• Define digital product vision and growth strategies.
• Lead product lifecycle management.
• Develop customer-centric innovation roadmaps.
• Identify market expansion opportunities.
• Improve product profitability and performance.

Customer Experience Excellence

• Enhance customer journey design.
• Improve onboarding and engagement experiences.
• Drive customer retention initiatives.
• Implement customer feedback programs.
• Establish service excellence frameworks.

Commercial Growth

• Develop revenue acceleration strategies.
• Identify customer acquisition opportunities.
• Enhance cross-selling and upselling initiatives.
• Support market penetration objectives.
• Improve customer lifetime value metrics.

Leadership & Collaboration

• Lead multidisciplinary teams.
• Collaborate with technology and operations leaders.
• Support executive decision-making.
• Foster innovation-driven cultures.

Candidate Requirements

• Degree in Finance, Business, Marketing, Technology, or related field.
• 8+ years of fintech, banking, product management, or customer experience leadership experience.
• Strong understanding of digital financial services.
• Exceptional commercial and analytical capabilities.
• Proven leadership experience.

Compensation Package

• Competitive tax-free salary.
• Annual incentive scheme.
• Premium healthcare coverage.
• Housing allowance.
• Executive education sponsorship.
• International networking opportunities.
• Career progression pathways.

Are you excited about this opportunity?

Don’t miss the chance to make a difference in the fintech and FX industry!

 Apply now by clicking on the “Apply Now” button below. 

Let’s shape the future of finance together!

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