Job Overview
Senior Digital Banking Operations Manager
Location: Dubai, United Arab Emirates
Industry: Fintech | Digital Banking | Financial Technology
Employment Type: Full-Time
About the Opportunity
An exciting opportunity is available for an experienced Senior Digital Banking Operations Manager to join a rapidly expanding fintech banking environment that is redefining the future of financial services across the Gulf region. This position is designed for an accomplished banking professional who thrives in digitally driven ecosystems and possesses extensive expertise in banking operations, payment technologies, customer experience optimization, financial process transformation, regulatory governance, and operational excellence.
The successful candidate will play a strategic role in enhancing digital banking operations while ensuring seamless service delivery across retail and corporate banking platforms. This role requires strong leadership capabilities, exceptional analytical skills, and the ability to oversee complex operational frameworks within a highly regulated financial environment.
Key Responsibilities
- Lead end-to-end digital banking operational activities across multiple financial products and services.
- Develop operational strategies that improve efficiency, scalability, and customer satisfaction.
- Supervise payment processing, transaction monitoring, settlements, reconciliations, and treasury support operations.
- Collaborate with technology teams to optimize banking platforms and automate operational workflows.
- Ensure compliance with banking regulations, AML, KYC, fraud prevention, and internal governance policies.
- Monitor operational risks and establish proactive mitigation frameworks.
- Oversee customer onboarding, digital account opening, payment verification, and transaction lifecycle management.
- Drive continuous process improvement initiatives using automation and AI-enabled technologies.
- Produce executive-level operational reports, KPIs, and business intelligence dashboards.
- Lead operational resilience planning and business continuity strategies.
- Coordinate with compliance, audit, finance, cybersecurity, and risk management teams.
- Mentor operational teams and promote a culture of innovation and accountability.
Required Qualifications
- Bachelor’s degree in Finance, Banking, Business Administration, Economics, Information Systems, or related discipline.
- Master’s degree or MBA is highly desirable.
- Minimum 7+ years of banking or fintech operational leadership experience.
- Strong understanding of digital banking ecosystems.
- Experience with payment gateways, core banking systems, and transaction processing.
- Knowledge of operational risk management frameworks.
- Familiarity with digital transformation methodologies.
- Strong leadership, communication, and stakeholder management abilities.
Preferred Technical Skills
- Core Banking Platforms
- Digital Payment Infrastructure
- API Banking
- Banking Automation
- Operational Analytics
- Process Optimization
- Fraud Monitoring
- Financial Reporting
- Customer Journey Management
- Banking Operations Governance
Benefits
- Attractive tax-free salary
- Annual performance bonus
- Comprehensive medical insurance
- Family benefits
- Annual airfare allowance
- Housing support
- Professional certifications sponsorship
- Leadership development programmes
- Career progression opportunities
- Modern digital working environment
Are you excited about this opportunity?
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
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