Job Overview
We are seeking a detail-oriented and technically skilled Payments Specialist to join our growing team. In this role, you will be responsible for ensuring the accuracy, efficiency, and security of payment processing operations, while supporting the continuous improvement of our payment systems and workflows. This is an excellent opportunity for a professional who thrives in a fast-paced, technology-driven environment and is passionate about delivering seamless payment experiences.
Key Responsibilities
- Process, monitor, and reconcile payment transactions across multiple channels and payment methods
- Investigate and resolve payment discrepancies, failed transactions, and disputes in a timely manner
- Monitor payment systems for irregularities, fraud indicators, or processing errors, escalating issues as needed
- Collaborate with engineering and product teams to test, implement, and improve payment infrastructure
- Support integration and maintenance of payment gateways, processors, and third-party payment providers
- Ensure compliance with relevant regulatory requirements, internal policies, and industry standards
- Prepare and maintain accurate records, reports, and documentation related to payment operations
- Assist in the development and refinement of payment policies, procedures, and controls
- Liaise with internal teams (finance, customer support, compliance) and external partners to resolve payment-related queries
- Identify opportunities to streamline payment processes and reduce operational risk
Required Experience
- Bachelor’s degree in Finance, Business, Accounting, Economics, or a related field
- 2–5 years of experience in payments processing, transaction operations, or a similar role
- Demonstrated experience working with payment gateways, processors, or banking systems
- Strong understanding of payment lifecycles, settlement processes, and reconciliation practices
- Experience handling chargebacks, disputes, and fraud investigations is highly desirable
- Familiarity with regulatory and compliance requirements related to payment processing (e.g., AML, KYC, PCI DSS)
- Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment
Technical Skills
- Proficiency with payment platforms, processors, or gateway APIs
- Strong working knowledge of SQL for querying and analyzing transaction data
- Experience with reconciliation and reporting tools (e.g., Excel, data visualization platforms)
- Understanding of payment protocols and standards (e.g., ISO 20022, ACH, SWIFT, card networks)
- Familiarity with ticketing or case management systems for issue tracking
- Basic understanding of API integrations and troubleshooting payment-related technical issues
- Knowledge of security best practices related to payment data handling
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