Job Overview
MANAGER — Fintech Customer Operations & Digital Experience
Location: Doha, Qatar — Remote / GCC Service Operations
Seniority: Senior Manager
Employment Type: Full-time, Permanent
Industry: Fintech • Digital Banking • Customer Operations • Financial Technology
The Opportunity
Own the operational experience surrounding digital financial products—from onboarding and account servicing to transaction support and customer resolution.
The Manager will combine customer intelligence, process engineering and operational leadership to create financial-service journeys that are efficient, responsive and scalable.
Responsibilities
- Lead customer-operations strategy across digital financial products.
- Map and optimise customer journeys from onboarding through ongoing servicing.
- Establish service-level standards and operational performance metrics.
- Analyse customer complaints, support trends and transaction-related issues.
- Identify recurring friction points and redesign inefficient processes.
- Introduce automation into high-volume customer-service workflows.
- Partner with product and engineering teams to improve digital experiences.
- Develop customer-operations dashboards and performance reporting.
- Monitor resolution times, customer satisfaction and operational costs.
- Lead continuous-improvement programmes across service operations.
- Manage and develop multidisciplinary customer-operations teams.
- Present service-performance insights and improvement plans to senior leadership.
Candidate Requirements
- 6+ years in fintech, digital banking, customer operations, payments or financial services.
- Demonstrated experience improving customer-facing financial processes.
- Strong understanding of digital customer journeys and service operations.
- Excellent analytical and process-improvement capabilities.
- Experience with CRM, workflow automation or customer-analytics platforms.
- Strong people-management and stakeholder skills.
- Bachelor’s or Master’s degree in Business, Finance, Operations, Technology or a related field.
Performance Framework
Customer Experience | Service Quality | Resolution Time | Digital Adoption | Process Efficiency | Automation | Customer Retention | Operational Cost
Indicative Compensation: QAR 28,000–43,000 per month + benefits.
Operating Objective
Create a customer-operation model where digital convenience and operational discipline reinforce each other, delivering faster resolution, fewer friction points and stronger customer loyalty.
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
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