Job Overview
GLOBAL DIRECTOR – DIGITAL PAYMENTS OPERATIONS & CLIENT SUCCESS
📍 Location: Manama, Bahrain (Remote | Regional & International Client Operations)
💼 Employment Type: Full-Time | Executive Leadership
🌍 Industry: FinTech | Payment Operations | Client Success | Merchant Solutions | Digital Commerce | Financial Services
Deliver Operational Excellence That Powers Millions of Transactions
A rapidly growing fintech organization is seeking an experienced Global Director – Digital Payments Operations & Client Success to lead the operational performance of enterprise payment services while ensuring world-class experiences for financial institutions, merchants, corporate clients, and strategic partners.
This executive leadership role combines operational governance, customer success, business optimization, and strategic service delivery to support sustainable growth across international markets.
Primary Responsibilities
Operations Management
- Oversee enterprise payment operations.
- Improve service delivery performance.
- Optimize transaction processing workflows.
- Strengthen operational resilience.
Client Success
- Develop enterprise client engagement strategies.
- Improve customer retention and satisfaction.
- Build executive client relationships.
- Lead strategic account governance.
Business Performance
- Monitor operational performance indicators.
- Drive process optimization initiatives.
- Identify continuous improvement opportunities.
- Support regional market expansion.
Leadership
- Lead multidisciplinary operations teams.
- Mentor future leaders.
- Collaborate with executive stakeholders.
- Foster a customer-centric organizational culture.
Candidate Requirements
- Bachelor’s degree in Business, Finance, Economics, Operations Management, or related discipline.
- MBA preferred.
- 10+ years of leadership experience in fintech, banking, payment operations, or enterprise customer success.
- Strong operational, commercial, and analytical capabilities.
- Excellent communication, leadership, and stakeholder management skills.
Executive Compensation Package
- International executive salary structure.
- Annual performance and leadership bonuses.
- Flexible remote-first work environment.
- Comprehensive medical insurance.
- Executive wellness programme.
- Leadership coaching and professional development.
- International networking and conference sponsorship.
- Long-term career progression into Chief Operations or Chief Customer Officer positions.
Are you excited about this opportunity?
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
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