Job Overview
MANAGER
Fintech Product & Digital Customer Experience Manager
Location: Muscat, Oman — Remote / Flexible Regional Coverage
Seniority Level: Management / Product Leadership
Employment Type: Full-time, Permanent
Industry Focus: Fintech • Digital Banking • Payments • Mobile Finance • Customer Experience • Financial Products
FROM CUSTOMER FRICTION TO FINANCIAL INNOVATION
The best financial products do something deceptively simple:
They make complicated things feel effortless.
We are seeking a Fintech Product Manager capable of understanding customer behaviour, translating pain points into product opportunities and guiding digital financial products from concept through continuous improvement.
This role sits directly between customers, technology, commercial strategy and financial operations.
THE PRODUCT JOURNEY
DISCOVER
Study customer behaviour, feedback, service interactions and market trends.
Identify where customers experience friction.
DEFINE
Translate those insights into product requirements, user journeys and measurable objectives.
DESIGN
Work with UX/UI, Engineering, Data and Operations teams to design intuitive financial experiences.
DELIVER
Prioritise product backlogs, coordinate delivery and maintain product-quality standards.
MEASURE
Analyse adoption, engagement, conversion, retention and customer satisfaction.
OPTIMISE
Continuously improve the product using evidence rather than assumptions.
PRODUCT RESPONSIBILITIES
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Own product strategy and roadmap for designated fintech products.
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Define product requirements and acceptance criteria.
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Conduct customer and market research.
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Analyse product performance and customer behaviour.
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Collaborate with engineering teams throughout product development.
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Coordinate with payments and financial operations teams.
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Develop customer journey maps.
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Identify opportunities to reduce digital-service friction.
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Manage product launches and enhancement programmes.
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Establish product KPIs and performance dashboards.
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Conduct competitor and market analysis.
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Translate customer feedback into actionable product improvements.
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Present product recommendations to senior stakeholders.
THE NUMBERS THAT MATTER
You will think in terms of:
Activation
Conversion
Engagement
Retention
Transaction Frequency
Customer Satisfaction
Digital Adoption
Revenue Impact
But metrics alone are not enough.
You must understand why customers behave the way they do.
PROFESSIONAL PROFILE
Ideal candidates will have:
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5–8+ years of product-management experience.
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Experience in fintech, banking, payments or digital financial services.
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Strong understanding of digital customer journeys.
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Experience working with Agile product-development teams.
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Excellent analytical and commercial skills.
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Strong stakeholder-management capabilities.
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Ability to translate complex requirements into executable product initiatives.
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Exceptional communication and presentation skills.
Experience with digital wallets, payment platforms, mobile banking, card products, P2P payments or financial marketplaces is highly desirable.
THE PRODUCT PHILOSOPHY
Listen to the customer.
Understand the data.
Challenge assumptions.
Build intelligently.
Measure relentlessly.
Improve continuously.
Your ultimate objective is to help create financial products that customers do not merely use—
they prefer.
CAREER PROGRESSION
Product Manager → Senior Product Manager → Product Lead → Head of Fintech Product
Work Model: Remote / Flexible
Regional Scope: Oman & GCC
Compensation: Competitive, experience-dependent professional package
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
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