Job Overview
Job Title: Fintech Digital Payments Support & Dispute Resolution Specialist (Remote)
Location: Remote (Bahrain Market Focus)
Employment Type: Full-Time
Department: Payment Operations & Customer Resolution
Role Overview
The Digital Payments Support & Dispute Resolution Specialist is responsible for managing post-transaction processes within a fintech payments environment. This includes handling failed transactions, customer disputes, chargebacks, and ensuring accurate resolution across multiple payment channels.
The role plays a critical part in maintaining trust, ensuring financial accuracy, and improving customer experience through effective issue resolution and operational consistency.
Key Functional Areas
Transaction Issue Management
- Monitor payment transactions for failures, reversals, or anomalies
- Investigate root causes of transaction errors
- Coordinate with internal teams to resolve issues promptly
Dispute & Chargeback Handling
- Manage customer disputes related to unauthorized or incorrect transactions
- Process chargeback requests in accordance with payment rules
- Maintain detailed records of dispute cases and outcomes
Customer Support Coordination
- Work closely with customer support teams to address user concerns
- Provide technical and operational insights for issue resolution
- Ensure timely communication and updates to stakeholders
Operational Reporting
- Generate reports on dispute volumes, resolution times, and trends
- Identify recurring issues and recommend process improvements
- Support audit and compliance reporting requirements
Daily Responsibilities
- Review transaction logs and identify discrepancies
- Investigate and resolve payment-related issues
- Maintain accurate documentation of all cases
- Collaborate with finance and operations teams
Candidate Requirements
- Bachelor’s degree in Finance, Business Administration, or related field
- 4–7 years of experience in payments, dispute resolution, or fintech operations
- Understanding of transaction flows and chargeback processes
Core Skills
- Analytical thinking and attention to detail
- Problem-solving and investigative abilities
- Strong communication and coordination skills
Work Environment & Benefits
- Fully remote work setup
- Exposure to digital payment dispute systems
- Opportunity to improve customer experience in fintech
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