Job Overview
π°πΌ KUWAIT
SPECIALIST
Fintech Customer Support & Digital Wallet Specialist
Location: Kuwait β Remote / GCC Regional Coverage
Seniority Level: Senior Specialist
Employment Type: Full-time, Permanent
Industry Focus: Fintech β’ Digital Wallets β’ Payments β’ Mobile Finance β’ Customer Experience
MAKE EVERY DIGITAL TRANSACTION FEEL EFFORTLESS.
We are seeking an exceptional Fintech Customer Support & Digital Wallet Specialist to provide expert customer assistance across digital-wallet services, payment journeys and technology-enabled financial products.
The role combines customer service expertise with practical fintech knowledge, ensuring customers receive fast, accurate and professional support throughout their digital-finance journey.
THE CUSTOMER EXPERIENCE PATH
ONBOARD β ACTIVATE β TRANSACT β SUPPORT β RESOLVE β RETAIN
DIGITAL WALLET SUPPORT
Assist customers with wallet functionality, account access, payment activity and transaction enquiries.
TRANSACTION RESOLUTION
Investigate pending, declined, failed or reversed transactions and coordinate appropriate resolutions.
CUSTOMER EDUCATION
Explain digital-finance functionality in simple, accessible language.
ESCALATION MANAGEMENT
Work with technical, payments and operations teams to resolve complex cases.
CUSTOMER INSIGHT
Identify recurring problems and communicate actionable feedback to product teams.
KEY RESPONSIBILITIES
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Handle customer enquiries through chat, email, phone and digital channels.
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Support digital-wallet and payment-related issues.
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Investigate transaction discrepancies.
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Assist with account access and platform-navigation enquiries.
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Explain product features and transaction processes.
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Manage escalated customer cases.
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Follow established customer-verification and security procedures.
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Maintain detailed case documentation.
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Monitor recurring customer issues.
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Contribute to knowledge-base and FAQ development.
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Provide product feedback based on customer interactions.
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Support customer-retention initiatives.
PERFORMANCE INDICATORS
First Contact Resolution β’ Customer Satisfaction β’ Response Time β’ Resolution Time β’ Case Accuracy β’ Escalation Rate β’ Customer Retention
IDEAL PROFILE
Experience in digital wallets, fintech, payments, banking, e-commerce or technology support is highly desirable.
You should combine excellent communication with strong troubleshooting ability and a genuine understanding of digital financial products.
Compensation: Competitive specialist package with performance incentives, benefits and structured professional-development opportunities.
Donβt miss the chance to make a difference in the fintech and FX industry!
Β Apply now by clicking on the βApply Nowβ button below.Β
Letβs shape the future of finance together!
#EmploySolutionJobs #FXCareers.Β
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