Job Overview
πΆπ¦ QATAR
SPECIALIST
Fintech Behavioral UX & Customer Journey Intelligence Specialist
Location: Qatar β Remote / GCC Regional Engagement
Seniority Level: Senior Specialist / Strategic Design Professional
Employment Type: Full-time, Permanent
Industry Focus: Fintech β’ Behavioral UX β’ Customer Intelligence β’ Digital Banking β’ Product Analytics β’ AI
UNDERSTAND THE USER BEFORE YOU DESIGN THE SCREEN.
We are seeking an analytical Fintech Behavioral UX & Customer Journey Intelligence Specialist to investigate how customers actually interact with financial products and transform behavioral evidence into better digital experiences.
This role sits at the intersection of:
UX Research + Behavioral Analytics + Product Design + Financial Technology
You will study what users do, not simply what they say they do.
THE CUSTOMER JOURNEY LAB
OBSERVE β ANALYZE β IDENTIFY β DESIGN β TEST β OPTIMIZE
OBSERVE
Study user interactions across onboarding, payments, transfers, account management and financial-product journeys.
ANALYZE
Use qualitative and quantitative evidence to identify friction points and behavioral patterns.
IDENTIFY
Determine why users abandon processes, hesitate, repeat actions or fail to complete important financial tasks.
DESIGN
Translate insights into actionable UX improvements.
TEST
Validate design decisions through usability studies, experiments and prototype testing.
OPTIMIZE
Use behavioral data to continuously improve the customer experience.
KEY RESPONSIBILITIES
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Conduct qualitative and quantitative UX research.
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Analyze customer journeys and interaction patterns.
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Identify friction across digital financial products.
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Develop user personas and behavioral segments.
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Conduct usability studies and moderated testing.
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Analyze product-analytics data.
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Collaborate with UX/UI designers and product managers.
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Develop customer-journey maps.
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Establish UX experimentation frameworks.
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Support A/B testing and experience optimization.
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Translate behavioral insights into product requirements.
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Measure the impact of UX improvements.
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Present customer-intelligence findings to senior stakeholders.
INTELLIGENCE TOOLKIT
Figma | UserTesting | Analytics Platforms | Heatmaps | Journey Mapping | A/B Testing | Qualitative Research | Quantitative UX Research | Behavioral Analytics | Product Analytics
WHAT MAKES THIS ROLE DIFFERENT
A conventional designer might ask:
βDoes this interface look good?β
You will ask:
βWhy did the customer stop here?β
Then:
βWhat evidence proves the redesign worked?β
The role is therefore ideal for a professional who enjoys combining human behavior, data and design thinking.
IDEAL PROFILE
Experience in UX research, behavioral science, product analytics, fintech, digital banking, customer experience or interaction design is highly advantageous.
You should be comfortable working with both research participants and datasets.
Compensation: Competitive specialist package with performance-linked incentives, benefits and continuous professional-development opportunities.
Donβt miss the chance to make a difference in the fintech and FX industry!
Β Apply now by clicking on the βApply Nowβ button below.Β
Letβs shape the future of finance together!
#EmploySolutionJobs #FXCareers.Β
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