Job Overview
Remote Customer Success Manager – Oman (GCC-Wide Remote)
Job Type: Full-Time, Remote
Location: Oman-based or GCC-remote
Industry: Fintech (SME Banking, Digital Invoicing, SaaS Payments)
Function: Customer Success, Onboarding & Growth
Position Summary:
An emerging B2B fintech startup focusing on digital tools for small and medium-sized enterprises (SMEs) across Oman is hiring a Customer Success Manager (Remote). You will be at the front line of onboarding new business customers onto a suite of digital invoicing, payment, and finance tracking solutions, ensuring high user retention and satisfaction.
This role blends strategic account management with digital education and support. Your mission is to ensure that Omani entrepreneurs and finance managers extract maximum value from the platform, are fully supported post-sale, and are guided toward using more advanced features over time.
Key Responsibilities:
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Own the customer journey from activation to advocacy for SME clients across Oman.
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Conduct onboarding calls and platform walk-throughs for new business users.
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Monitor usage behavior and proactively engage with customers falling below benchmark activity.
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Provide product education around invoice automation, reconciliation, and integration with local ERP tools.
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Collaborate with sales and product teams to gather client feedback for future feature rollouts.
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Identify cross-sell opportunities for accounting, payroll, or VAT reporting modules.
Qualifications:
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4+ years in Customer Success, Account Management, or B2B SaaS client support.
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Strong interpersonal communication skills, both written and verbal.
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Familiarity with SME operations, especially in Oman or broader GCC.
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Prior experience in fintech, especially in B2B payment platforms, SaaS accounting, or SME banking.
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Comfortable working remotely with digital productivity tools (e.g., Slack, Zoom, HubSpot, Notion).
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Arabic language proficiency is a major advantage.
Bonus Points For:
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Experience in digital finance products tailored for merchants, freelancers, or SMEs.
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Knowledge of Omani taxation and VAT frameworks.
Remote Culture & Benefits:
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Remote-first, with asynchronous collaboration workflows.
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Weekly team check-ins, monthly customer success workshops.
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Autonomy to shape playbooks and engagement strategies for regional clients.
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Transparent reporting lines, performance-based incentive structure.
Are you excited about this opportunity?
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