Job Overview

Chief Operating Officer (COO)

Customer Operations, Digital Banking Growth & Enterprise Transformation

Location: Muscat, Oman

Industry: Financial Technology | Digital Banking | Customer Operations | Enterprise Innovation

Employment Type: Executive Leadership | Full-Time | Permanent

Reports To: Chief Executive Officer

Executive Position Overview

An elite fintech transformation programme is seeking an accomplished Chief Operating Officer (COO) – Customer Operations, Digital Banking Growth & Enterprise Transformation to lead enterprise-wide operational strategy with a strong focus on customer excellence, digital banking expansion, intelligent automation, AI-powered service delivery, and organizational transformation.

The successful executive will ensure that every operational function—from customer onboarding and payment execution to digital banking support, product delivery, technology operations, compliance coordination, and enterprise services—operates with exceptional efficiency, scalability, resilience, and innovation.

This highly strategic role requires a leader who combines operational discipline with technological vision, commercial insight, and people-focused leadership to build an agile fintech organization capable of responding rapidly to changing customer expectations and emerging financial technologies.

Executive Leadership Responsibilities

Customer Operations

• Lead enterprise customer operations strategy.

• Improve customer onboarding efficiency.

• Optimize digital banking service delivery.

• Strengthen omnichannel customer support.

• Enhance customer satisfaction and retention.

• Build customer-focused operational standards.

Enterprise Transformation

• Drive organization-wide digital transformation.

• Lead intelligent process automation initiatives.

• Expand AI-enabled operational capabilities.

• Strengthen cloud-native operational infrastructure.

• Support enterprise innovation programmes.

Financial Operations

• Oversee payment operations.

• Optimize operational controls and governance.

• Improve enterprise reporting and performance management.

• Strengthen business continuity planning.

• Ensure operational readiness for organizational growth.

Executive Leadership

• Advise the Board and Executive Committee.

• Develop enterprise operating strategies.

• Mentor senior operational leaders.

• Foster a culture of accountability and innovation.

• Build strategic partnerships supporting long-term growth.

Executive Qualifications

• Master’s degree or Doctorate in Business Administration, Financial Technology, Finance, Computer Science, Engineering, or related discipline.

• Minimum 20 years of executive leadership experience in fintech, banking, or enterprise operations.

• Proven expertise leading digital transformation and operational modernization.

• Strong commercial, analytical, and organizational leadership skills.

• Demonstrated ability to build high-performing multidisciplinary teams.

Executive Technical Expertise

Digital Banking Operations • Customer Operations • Enterprise Payments • Artificial Intelligence • Operational Excellence • Enterprise Automation • Cloud Infrastructure • API Platforms • Business Intelligence • Customer Experience Strategy • Enterprise Governance • Performance Management • Digital Transformation • Financial Operations • Innovation Leadership • Organizational Development • Strategic Planning • Risk Management • Commercial Growth

Why This Executive Role Is Exceptional

This is a flagship executive leadership opportunity for a visionary operations executive seeking to redefine operational excellence within one of the Gulf’s most advanced fintech ecosystems. As Chief Operating Officer, you will establish enterprise-wide operational strategies, accelerate intelligent transformation, strengthen digital banking capabilities, and create a resilient, technology-driven organization positioned to deliver exceptional financial services, sustained innovation, and long-term competitive advantage across regional and global markets.

Are you excited about this opportunity?

Don’t miss the chance to make a difference in the fintech and FX industry!

 Apply now by clicking on the “Apply Now” button below. 

Let’s shape the future of finance together!

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