Job Overview
Chief of Digital Customer Experience – FinTech Platforms
Location: Dubai, United Arab Emirates
Industry: Financial Technology | Digital Banking | AI-Powered Customer Experience | Enterprise Innovation
Employment Type: Executive Leadership | Permanent | Full-Time
Reports To: Chief Executive Officer / Executive Transformation Committee
Executive Opportunity
An ambitious financial technology transformation programme is seeking an exceptional Chief of Digital Customer Experience – FinTech Platforms to redefine how millions of customers interact with intelligent financial services across mobile banking, digital payments, embedded finance, wealth management, lending, digital identity, and AI-powered financial ecosystems.
This board-facing executive role is responsible for creating an enterprise-wide customer experience strategy that seamlessly integrates technology innovation, behavioral analytics, artificial intelligence, customer journey engineering, financial product design, omnichannel engagement, and operational excellence into a unified digital banking ecosystem.
The successful executive will shape every customer interaction—from onboarding and authentication to real-time payments, personalized financial recommendations, digital servicing, loyalty programmes, and intelligent self-service experiences—ensuring world-class engagement across every digital touchpoint.
Executive Responsibilities
Enterprise Customer Experience Leadership
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Develop a multi-year enterprise digital customer experience vision.
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Lead omnichannel banking transformation initiatives.
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Create unified customer journey frameworks.
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Define customer-centric operating models.
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Champion enterprise design thinking methodologies.
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Establish digital experience governance standards.
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Lead enterprise service excellence programmes.
FinTech Platform Strategy
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Oversee digital banking platform evolution.
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Direct mobile banking innovation.
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Lead digital wallet ecosystem enhancement.
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Guide embedded finance initiatives.
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Expand Open Banking customer services.
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Optimize API-enabled customer journeys.
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Oversee enterprise payment experience strategy.
AI & Customer Intelligence
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Deploy AI-driven personalization engines.
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Establish predictive customer engagement models.
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Lead customer sentiment analytics programmes.
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Build intelligent recommendation systems.
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Enhance conversational AI banking experiences.
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Develop proactive financial wellness capabilities.
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Implement real-time behavioral intelligence platforms.
Executive Governance
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Present customer experience strategies to executive leadership.
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Align technology investment with customer value creation.
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Establish enterprise customer KPIs and digital success metrics.
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Mentor senior digital product and customer experience leaders.
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Foster a culture of continuous innovation and measurable customer excellence.
Executive Qualifications
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Master’s degree in Business Administration, Digital Transformation, Information Systems, Marketing, Financial Technology, or related discipline.
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Minimum 18 years of executive leadership experience in digital banking, fintech, customer experience, or enterprise technology.
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Proven success leading enterprise-scale customer transformation programmes.
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Extensive experience in AI-driven personalization and digital banking platforms.
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Strong strategic planning and executive governance capabilities.
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Outstanding leadership, communication, and stakeholder management skills.
Executive Technical Expertise
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Digital Banking Platforms
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Customer Experience Architecture
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AI Personalization
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Customer Journey Mapping
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Omnichannel Banking
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Open Banking
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Embedded Finance
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Digital Wallets
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API Ecosystems
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Customer Analytics
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Predictive Modeling
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Behavioral Intelligence
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Cloud Platforms
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Financial Product Strategy
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UX Governance
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Enterprise CRM
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Business Intelligence
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Executive Transformation
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Innovation Strategy
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Operational Excellence
Why This Executive Role Matters
This appointment offers the opportunity to shape one of the Gulf’s most advanced customer-centric financial ecosystems. The successful executive will redefine digital engagement, influence enterprise strategy, and establish innovative fintech experiences that set new regional benchmarks for customer satisfaction, loyalty, and long-term digital growth.
Are you excited about this opportunity?
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
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