Job Overview

Senior Fintech Operations Manager – Digital Payments & Merchant Services (Remote – United Arab Emirates)

Industry Context

The United Arab Emirates remains one of the most advanced financial technology hubs in the GCC, driven by rapid innovation in digital payments, merchant acquiring, embedded finance, and cashless transaction ecosystems. Businesses across retail, hospitality, logistics, and enterprise services increasingly rely on seamless payment operations and scalable merchant infrastructure.

A highly experienced Senior Fintech Operations Manager is required to oversee remote payment operations, optimize merchant transaction workflows, and strengthen financial service delivery across digital payment channels.

This fully remote position offers strategic influence across payment infrastructure, merchant settlement systems, and operational performance management.

Core Mission

To ensure digital payment systems operate with:

• High transaction reliability
• Seamless merchant onboarding and support
• Accurate settlement and reconciliation processes
• Operational efficiency across payment ecosystems
• Strong customer trust and service continuity

Primary Responsibilities

1. Payment Operations Oversight

• Manage daily operational performance across payment gateways, merchant services, and transaction systems.
• Monitor transaction success rates, settlement timelines, payment failures, and dispute resolution processes.
• Improve operational workflows across digital payment channels.

2. Merchant Lifecycle Management

• Oversee onboarding processes for merchants, payment partners, and vendors.
• Ensure smooth activation of merchant services and settlement structures.
• Improve merchant retention through operational excellence and service optimization.

3. Reconciliation & Settlement Control

• Supervise financial reconciliation between payment processors, banking channels, and merchant accounts.
• Ensure accurate settlement cycles and timely exception handling.
• Reduce operational risks related to failed settlements and transaction mismatches.

4. Cross-Functional Coordination

• Collaborate with engineering, compliance, customer success, and finance teams.
• Translate operational issues into product and infrastructure improvements.
• Support launches of new payment features and merchant services.

Required Expertise

• Payment operations management
• Merchant acquiring and settlement systems
• Reconciliation processes and transaction monitoring
• Fintech operational governance
• Stakeholder management across distributed teams

Ideal Candidate Profile

• 6–10+ years in fintech operations, payments, or merchant services
• Strong knowledge of payment workflows and operational controls
• Experience managing high-volume financial operations
• Strong leadership and analytical problem-solving ability

Strategic Impact

This role directly improves how businesses across the UAE experience digital payments by ensuring speed, reliability, and operational excellence across financial transaction ecosystems.

Compensation & Benefits

• Competitive UAE-aligned salary
• Fully remote working structure
• Performance-based incentives
• Leadership exposure across large-scale payment systems
• Long-term growth within high-value fintech operations

Are you excited about this opportunity?

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 Apply now by clicking on the “Apply Now” button below.

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