Job Overview
PRODUCT — Digital Banking & Customer Experience
Location: Abu Dhabi, United Arab Emirates — Remote / GCC Coverage
Seniority: Senior Product Leadership
Employment Type: Full-time, Permanent
Industry: Fintech • Digital Banking • Mobile Finance • Customer Technology
Role Mission
Lead the evolution of digital banking products that make financial services faster, simpler and more intuitive. This position combines product strategy, customer research, digital journeys and technology execution.
Key Responsibilities
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Define and execute the roadmap for mobile and web-based financial products.
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Analyse customer journeys and identify opportunities to eliminate friction.
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Translate customer insights into commercially viable product features.
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Lead discovery, prioritisation and product lifecycle management.
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Establish product KPIs covering activation, engagement, retention and transaction activity.
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Collaborate with engineering, design, analytics, risk and operations teams.
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Develop product requirements, user stories and acceptance criteria.
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Conduct competitive benchmarking across international digital-finance platforms.
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Lead experimentation and A/B testing programmes.
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Ensure product releases deliver measurable improvements in customer experience.
Requirements
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7+ years of product-management experience in fintech, banking or digital technology.
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Demonstrated experience launching and scaling digital financial products.
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Strong understanding of mobile applications, APIs and digital customer journeys.
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Excellent commercial, analytical and stakeholder-management skills.
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Bachelor’s or Master’s degree in Business, Technology, Finance or a related field.
Success Metrics
Product adoption • Customer retention • Digital engagement • Transaction growth • Conversion • Customer satisfaction • Revenue contribution
Indicative Compensation: AED 35,000–50,000 monthly + benefits.
Don’t miss the chance to make a difference in the fintech and FX industry!
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