Job Overview
Manager — Fintech Operations & Payment Intelligence
Location: Saudi Arabia — Fully Remote with regional collaboration
Seniority Level: Senior Management
Employment Type: Full-time, Permanent
Industry Focus: Fintech, Payments, Digital Banking, Operations, Automation, Analytics
THE MISSION
Fast-growing financial platforms cannot rely on operational processes designed for a slower era.
Every additional customer, transaction, merchant and digital product introduces new layers of complexity.
The Manager will build the operational intelligence required to keep a modern fintech ecosystem fast, controlled, measurable and scalable.
You will combine process engineering, payment intelligence, automation and performance analytics to transform operational complexity into competitive advantage.
OPERATIONAL COMMAND
Payment Performance
Monitor transaction flows, payment success rates, processing efficiency and operational exceptions.
Process Engineering
Map critical workflows and redesign inefficient processes for speed and scalability.
Automation
Identify repetitive operational activities suitable for intelligent automation.
Performance Intelligence
Build KPI frameworks and dashboards that provide real-time visibility into operational performance.
Incident Management
Coordinate structured responses to payment failures, system disruptions and operational anomalies.
Cross-Functional Execution
Work closely with product, engineering, finance, customer operations, risk and technology teams.
KEY RESPONSIBILITIES
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Establish operating frameworks for digital-payment environments.
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Monitor transaction performance and operational KPIs.
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Analyse payment failures and identify root causes.
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Develop operational dashboards and reporting structures.
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Implement process-improvement initiatives.
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Identify automation opportunities across financial workflows.
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Coordinate operational readiness for new products and payment capabilities.
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Develop service-level performance frameworks.
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Lead continuous-improvement programmes.
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Prepare executive reports covering operational performance and strategic risks.
THE OPERATING PHILOSOPHY
Observe → Diagnose → Optimise → Automate → Measure → Repeat
The objective is to create operations that become progressively more efficient as transaction volumes and product complexity increase.
SUCCESS METRICS
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Payment success rate
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Transaction-processing efficiency
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Operational cost per transaction
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Incident resolution time
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Automation rate
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Customer-impact reduction
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Process cycle time
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Service-level performance
IDEAL PROFILE
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7–12 years in fintech operations, banking operations, payments or financial technology.
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Strong understanding of digital-payment processes.
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Demonstrated process-improvement experience.
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Strong analytical and operational-management skills.
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Experience working with automation and performance dashboards.
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Excellent stakeholder-management capabilities.
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Ability to manage complex operational environments calmly and systematically.
INDICATIVE PACKAGE
SAR 38,000–58,000 monthly, based on experience and operational scope, with potential performance incentives and additional benefits.
THE OBJECTIVE
A world-class fintech should not merely process more transactions.
It should become more intelligent with every transaction it processes.
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
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