Job Overview
MANAGER
Fintech Operations, Digital Service Delivery & Platform Performance
Location: Oman — Remote
Seniority Level: Senior Management
Employment Type: Full-time, Permanent
Industry: Fintech • Digital Banking • Operations • Financial Platforms
Work Model: Remote / GCC Regional Collaboration
Operational Mandate
We are looking for an experienced Manager to oversee operational performance across technology-enabled financial services and digital platforms.
The role is focused on ensuring that fintech products operate efficiently, reliably, and consistently while maintaining strong customer-service standards and measurable operational performance.
The successful candidate will coordinate technology, product, customer operations, finance, risk, and service-delivery teams to improve platform performance and establish disciplined operational processes.
Key Responsibilities
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Manage day-to-day operational performance across fintech platforms.
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Establish service-level standards and operational performance indicators.
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Monitor transaction-processing performance and platform availability.
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Analyze operational incidents and coordinate corrective actions.
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Develop processes for service continuity and operational resilience.
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Coordinate cross-functional responses to critical platform issues.
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Identify repetitive processes suitable for automation.
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Improve customer-service workflows supporting digital financial products.
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Develop operational dashboards and performance reports.
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Analyze service-quality trends and identify recurring problems.
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Work with technology teams to prioritize operational improvements.
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Coordinate product launches from an operational-readiness perspective.
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Establish procedures for incident management, escalation, and service recovery.
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Review third-party service performance and operational dependencies.
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Present operational performance and improvement plans to senior management.
Qualifications & Experience
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Bachelor’s degree in Business Administration, Finance, Information Systems, Operations Management, Technology, or related discipline.
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6+ years of experience in fintech operations, banking operations, digital platforms, technology service delivery, or financial services.
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Experience managing multidisciplinary operational teams or programs.
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Strong understanding of digital financial products and transaction environments.
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Knowledge of service management, operational risk, incident management, and performance measurement.
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Strong analytical and process-improvement capabilities.
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Excellent communication and leadership skills.
Operational Expertise
Operations: Service Delivery • Process Optimization • Incident Management • Operational Controls
Technology: Digital Platforms • Transaction Systems • Automation • Platform Monitoring
Performance: KPIs • SLAs • Service Quality • Root-Cause Analysis
Leadership: Team Coordination • Escalation Management • Continuous Improvement
Success Measures
Success will be measured through platform availability, service reliability, operational efficiency, incident-resolution performance, customer-service quality, process automation, and the successful delivery of operational improvement initiatives.
Indicative Compensation: Competitive senior-management package reflecting experience, leadership responsibility, and operational specialization.
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
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