Job Overview
HEAD OF FINTECH OPERATIONS EXCELLENCE & CUSTOMER EXPERIENCE
đź“Ť Location: Kuwait City, Kuwait
🌍 Work Arrangement: Hybrid | Regional Operational Leadership
đź’Ľ Employment Type: Full-Time | Permanent
🏢 Department: Operations, Service Delivery & Customer Success
🏦 Industry: FinTech | Digital Banking | Payments | Financial Operations
About the Role
An ambitious fintech company is expanding its operational footprint across the Gulf region and is seeking an experienced Head of FinTech Operations Excellence & Customer Experience to lead enterprise service delivery, operational transformation, and customer success initiatives.
The successful candidate will optimize digital operations, improve customer journeys, implement operational excellence frameworks, and collaborate with technology, product, and commercial teams to deliver world-class financial services.
Primary Responsibilities
Operational Leadership
- Lead enterprise operational excellence programmes.
- Optimize end-to-end financial service delivery.
- Enhance customer onboarding and lifecycle management.
- Improve operational efficiency through automation.
- Monitor service quality and performance indicators.
Customer Experience
- Design customer-centric operational strategies.
- Strengthen digital engagement initiatives.
- Improve service response frameworks.
- Drive customer satisfaction programmes.
- Analyze customer feedback for continuous improvement.
Leadership
- Manage multidisciplinary operations teams.
- Build cross-functional collaboration.
- Develop workforce capability programmes.
- Present operational reports to executive leadership.
- Lead organizational change initiatives.
Qualifications
- Bachelor’s or Master’s Degree in Business Administration, Finance, Operations Management, Information Systems, or related discipline.
- Minimum 10 years of leadership experience in fintech, banking operations, or financial services.
- Strong knowledge of operational excellence methodologies.
- Excellent leadership and stakeholder management skills.
Preferred Skills
- Digital Operations
- Process Optimization
- Customer Journey Management
- Business Analytics
- Workflow Automation
- Enterprise Reporting
- Agile Delivery
- CRM Platforms
- Financial Services Operations
- Change Management
Benefits
- Attractive tax-free salary
- Annual performance incentive
- Family healthcare coverage
- Housing allowance
- Annual airfare
- Flexible working arrangements
- Professional certification sponsorship
- Leadership development programmes
- Wellness initiatives
- Long-term career progression
Don’t miss the chance to make a difference in the fintech and FX industry!
 Apply now by clicking on the “Apply Now” button below.Â
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
