Job Overview
Global Head of Fintech Operations & Digital Banking Support (Remote)
Location
Remote – Kuwait
Employment Type
Full-Time | Remote | Senior Operations Leadership
Department
Fintech Operations | Digital Banking Client Services
Role Overview
A global fintech platform providing enterprise digital banking solutions and payment services is seeking a Head of Fintech Operations & Digital Banking Support. The role focuses on overseeing operational teams, ensuring seamless deployment of digital financial services, and maintaining exceptional client experience across GCC and international markets.
The successful candidate will manage remote operational teams, monitor system performance, ensure compliance, and enhance the overall user experience for enterprise clients and individual users.
Responsibilities
Operations Leadership
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Lead remote teams delivering digital financial services to global clients
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Define operational processes, KPIs, and service standards
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Oversee day-to-day operations of fintech platform support
Client Experience Management
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Ensure high levels of satisfaction and timely resolution of client issues
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Support onboarding and training for enterprise clients
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Analyze client feedback to continuously improve services
Platform Performance & Optimization
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Monitor system performance, uptime, and transaction success rates
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Collaborate with product and engineering teams to optimize fintech systems
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Implement process improvements to enhance operational efficiency
Regulatory & Risk Management
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Ensure operational compliance with international and GCC financial regulations
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Monitor operational risks and coordinate mitigation strategies
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Collaborate with risk and compliance teams on reporting and audits
Reporting & Analytics
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Generate operational and performance reports for leadership
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Track service delivery KPIs and user experience metrics
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Provide strategic recommendations for operational improvements
Required Qualifications
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Bachelor’s or Master’s degree in Finance, Information Systems, Business Administration, or Financial Technology
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7+ years experience in fintech operations, digital banking support, or client services management
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Proven experience managing remote operational teams
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Strong knowledge of digital payment systems and banking platforms
Preferred Skills
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Experience with enterprise fintech platforms and SaaS solutions
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Familiarity with GCC financial regulations
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Strong data-driven decision-making and process optimization capabilities
Tools & Platforms
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CRM systems and ticketing platforms
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Financial analytics dashboards
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Remote team management software
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Digital payment platform monitoring tools
Benefits
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Competitive international salary and benefits package
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Fully remote global working arrangement
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Exposure to multinational fintech operations and client services
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Opportunity to lead operational excellence across GCC fintech markets
Are you excited about this opportunity?
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
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