Job Overview
Job Title: Fintech Payment Operations & Exception Handling Lead (Remote)
Location: Remote (United Arab Emirates Market Focus)
Employment Type: Full-Time
Department: Payment Operations & Exception Management
Role Overview
The Payment Operations & Exception Handling Lead is responsible for managing transaction exceptions, operational disruptions, and payment irregularities across fintech systems. This role ensures that all failed, delayed, or mismatched transactions are identified, investigated, and resolved efficiently to maintain financial accuracy and system reliability.
Responsibility Hierarchy
Level 1: Transaction Monitoring
- Continuously monitor payment transactions across multiple channels
- Identify failed, pending, or anomalous transactions
- Ensure accurate capture of transaction data
Level 2: Exception Identification
- Detect discrepancies in transaction processing
- Flag irregularities in authorization, clearing, or settlement stages
- Categorize exceptions based on severity and impact
Level 3: Investigation & Resolution
- Investigate root causes of transaction failures
- Coordinate with finance and technical teams to resolve issues
- Ensure timely correction of transaction records
Level 4: Prevention & Optimization
- Analyze recurring issues and implement preventive measures
- Improve exception handling workflows
- Enhance operational efficiency through process improvements
Key Responsibilities
- Manage end-to-end exception handling processes
- Maintain accurate logs of transaction issues and resolutions
- Collaborate with cross-functional teams
- Generate reports on exception trends and performance
- Support audits and compliance reviews
Candidate Requirements
- Bachelor’s degree in Finance, Information Systems, or related field
- 5–9 years of experience in fintech payment operations
- Strong understanding of transaction lifecycles and exception handling
Core Skills
- Analytical thinking and investigative skills
- Attention to detail and accuracy
- Strong coordination and communication abilities
Benefits
- Fully remote work environment
- Exposure to complex fintech transaction systems
- Opportunity to improve operational resilience
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