Job Overview
Fintech Client Success & Platform Operations Director
Location
Remote – Qatar
Contract Type
Remote International Contract | Long-Term
Role Summary
A fintech service provider delivering digital financial infrastructure to businesses across the Middle East is seeking a Client Success & Platform Operations Director to manage relationships with fintech platform users while overseeing operational performance of financial technology systems.
This leadership role will combine client relationship management, fintech operations oversight, and platform performance monitoring.
The successful candidate will play a key role in ensuring fintech clients receive reliable service while contributing to continuous improvement of digital financial products.
Core Responsibilities
Client Relationship Management
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Serve as primary contact for fintech platform clients
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Manage onboarding of enterprise financial clients
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Maintain long-term partnerships with fintech service users
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Provide operational guidance to clients using digital financial platforms
Platform Operations Oversight
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Monitor fintech platform performance and service availability
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Coordinate issue resolution with engineering teams
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Ensure operational stability of financial technology services
Client Support Strategy
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Design scalable support systems for fintech clients
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Improve response times and service quality
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Develop support documentation and training resources
Operational Analytics
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Analyze platform usage data and client activity patterns
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Generate reports on service performance and client satisfaction
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Identify areas for operational improvement
Product Collaboration
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Provide client feedback to product development teams
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Participate in fintech product planning and roadmap discussions
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Support launch of new digital financial features
Minimum Requirements
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Bachelor’s degree in Finance, Business Administration, Information Systems, or Fintech
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6+ years experience in fintech operations, digital banking, or SaaS platforms
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Experience managing remote client support teams
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Strong understanding of financial technology products
Key Competencies
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Client relationship management
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Fintech platform operations
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Digital financial services knowledge
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Data-driven decision making
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Strategic operational planning
Professional Skills
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Communication and negotiation
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Leadership and team coordination
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Financial systems analysis
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Customer experience management
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Operational reporting and metrics analysis
Technology Tools
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CRM systems
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Fintech transaction monitoring platforms
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Customer support ticketing systems
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Business analytics dashboards
Compensation & Benefits
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International fintech consulting salary
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Flexible remote work arrangement
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Performance-based incentives
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Opportunity to work with global fintech clients
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Professional development opportunities in financial technology
Ideal Candidate Profile
The ideal candidate is a fintech professional with strong operational leadership skills who can balance technical platform management with client relationship development in a remote international work environment.
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