Job Overview
EXPERIENCE DESIGNER — DIGITAL FINANCE & CUSTOMER JOURNEYS
Location: Bahrain — Remote / Regional Engagement
Seniority Level: Senior Design & Experience Professional
Employment Type: Full-time, Permanent
Industry Focus: Fintech, Digital Banking, UX, Customer Experience, Mobile Finance, Payments
DESIGN MANDATE
The Experience Designer will shape intuitive digital financial journeys that make complex financial services easier to understand, navigate, and use.
The role combines UX strategy, service design, behavioural research, customer psychology, product analytics, and interaction design to improve the complete digital-finance experience.
DESIGN RESPONSIBILITIES
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Map end-to-end journeys across digital financial products.
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Identify friction within onboarding, payments, account management, and support journeys.
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Conduct customer interviews, usability research, and behavioural analysis.
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Develop user personas, journey maps, service blueprints, and experience frameworks.
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Translate research findings into actionable design opportunities.
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Create prototypes and test new customer experiences.
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Collaborate with product managers, engineers, analysts, marketers, and operations teams.
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Use quantitative and qualitative evidence to validate design decisions.
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Establish experience standards across digital channels.
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Monitor customer behaviour after product releases.
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Identify opportunities to simplify complex financial processes.
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Contribute to product strategy through customer and behavioural insight.
IDEAL BACKGROUND
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Bachelor’s or Master’s degree in UX Design, Human-Computer Interaction, Psychology, Design, Business, Technology, or related field.
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5+ years of experience in UX, service design, product design, or customer experience.
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Experience within fintech, banking, payments, or digital platforms strongly preferred.
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Strong knowledge of research methodologies and prototyping.
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Excellent understanding of digital customer behaviour.
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Ability to communicate design decisions using evidence and measurable outcomes.
EXPERIENCE SCORECARD
Journey completion • Conversion • Usability • Customer satisfaction • Digital engagement • Retention • Support reduction
PROFESSIONAL OUTCOME
The Designer will help transform complicated financial processes into clear, intuitive, data-informed digital experiences, ensuring that technology feels simpler from the customer’s perspective.
Are you excited about this opportunity?
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
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