Job Overview
EXECUTIVE DIRECTOR – CUSTOMER SUCCESS & DIGITAL EXPERIENCE
Location: Muscat, Sultanate of Oman (Regional Customer Experience Centre)
Employment Type: Full-Time | Executive Appointment
Industry: Fintech | Digital Banking | Customer Experience | Financial Services | Product Innovation
Create Exceptional Financial Experiences That Inspire Customer Loyalty
An award-winning fintech organization is looking for a transformational Executive Director – Customer Success & Digital Experience to redefine how customers engage with digital financial products across the Gulf region.
As a member of the executive leadership team, you will lead enterprise customer strategy, elevate digital engagement, optimize service delivery, and create world-class experiences that strengthen customer trust and long-term loyalty.
This position requires an innovative leader capable of combining customer insights, financial technology, data intelligence, and operational excellence to deliver measurable business growth.
Leadership Responsibilities
Customer Experience Strategy
- Develop enterprise customer experience frameworks.
- Enhance digital banking journeys.
- Improve customer satisfaction and retention.
- Drive service innovation initiatives.
Operational Leadership
- Lead customer success operations.
- Establish service quality standards.
- Optimize omnichannel engagement.
- Improve customer lifecycle management.
Digital Innovation
- Introduce AI-powered customer support solutions.
- Improve personalization capabilities.
- Expand self-service financial platforms.
- Analyze customer behavior to guide product improvements.
Executive Collaboration
- Partner with technology and product leaders.
- Present customer performance insights to executive committees.
- Drive cross-functional transformation programs.
- Mentor regional leadership teams.
Required Qualifications
- Bachelor’s or Master’s Degree in Business Administration, Marketing, Finance, Customer Experience, or related discipline.
- 10+ years of leadership experience within fintech, banking, financial services, or digital platforms.
- Strong expertise in customer strategy and operational excellence.
- Excellent communication, leadership, and stakeholder management skills.
Core Skills
Customer Experience Strategy • Digital Banking • Customer Success Management • AI-Powered Support • CRM Platforms • Service Excellence • Business Intelligence • Financial Products • Data Analytics • Digital Transformation • Leadership Development
Executive Rewards
- Premium Executive Compensation
- Performance-Based Incentives
- Comprehensive Healthcare
- Housing Assistance
- Annual Leadership Retreats
- International Professional Development
- Family Benefits
- Executive Wellness Program
- Long-Term Career Advancement
- Generous Annual Leave
Shape the Future of Financial Innovation
Join a globally connected fintech organization where visionary leadership, technological excellence, and customer-centric innovation converge. These opportunities offer the chance to influence the future of financial services, lead high-performing international teams, and leave a lasting impact on one of the world’s fastest-growing fintech ecosystems.
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
