Job Overview
DIRECTOR — Fintech Operations & Service Excellence
Location: Riyadh, Saudi Arabia — Remote / GCC Operations
Seniority: Director / Operations Leadership
Employment Type: Full-time, Permanent
Industry: Fintech • Digital Financial Services • Operations • Customer Experience
Leadership Opportunity
The Director will own the operating engine behind a growing digital-financial business, ensuring that customer-facing and back-office processes remain efficient, scalable and resilient as transaction volumes increase.
This role goes beyond conventional operations management. It requires a leader who can redesign processes, introduce automation, improve service performance and build operating models capable of supporting rapid fintech expansion.
Areas of Responsibility
-
Develop and execute the fintech operations strategy.
-
Design scalable operating models across customer, payment and financial-service processes.
-
Establish operational KPIs, service-level standards and performance dashboards.
-
Identify repetitive processes suitable for automation.
-
Improve customer onboarding, transaction handling and issue-resolution workflows.
-
Coordinate operational relationships with technology, finance, risk and product teams.
-
Establish incident-management and business-continuity procedures.
-
Analyse operational costs and identify efficiency opportunities.
-
Lead continuous-improvement initiatives across the organisation.
-
Develop capacity-planning frameworks for future business growth.
-
Manage and mentor multidisciplinary operations teams.
-
Present operational performance and strategic improvement plans to executive leadership.
Candidate Profile
-
10+ years of experience in fintech, banking, payments, digital services or financial operations.
-
Proven experience leading large-scale operational or transformation programmes.
-
Strong knowledge of digital financial-service workflows.
-
Demonstrated ability to improve efficiency through process redesign and automation.
-
Excellent leadership, financial and analytical capabilities.
-
Bachelor’s or Master’s degree in Business, Finance, Operations, Technology or a related field.
Leadership Metrics
Operational Efficiency | Service Quality | Cost Optimisation | Automation | Customer Experience | Transaction Reliability | Workforce Productivity | Process Excellence
Indicative Compensation: SAR 45,000–65,000 per month + executive benefits.
The Outcome
Build an operating environment where growth does not create unnecessary complexity—where processes become faster, service becomes more consistent and technology continuously removes operational friction.
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
