Job Overview

Director – Digital Banking Customer Experience & Personalization Systems (Saudi Arabia)

Role Category: Product, UX & Data Personalization Leadership

Work Model: Fully Remote

Regional Focus: Saudi Arabia with scalable GCC deployment

Role Perspective (Customer-Centric Innovation Format)

This position is centered on transforming digital banking into a hyper-personalized, data-driven customer experience ecosystem. The Director will lead initiatives that integrate behavioral analytics, AI-driven personalization, and seamless user journeys across digital financial platforms.

Core Responsibility Ecosystem

I. Customer Experience Architecture

• Design end-to-end digital banking journeys optimized for engagement and retention.

• Identify friction points and implement seamless user experience solutions.

• Align product design with customer behavioral insights.

II. Personalization & AI Integration

• Develop AI-driven recommendation engines for financial products.

• Implement dynamic personalization across mobile and web platforms.

• Leverage customer data to enhance engagement and conversion rates.

III. Data-Driven Product Optimization

• Establish analytics frameworks for tracking user behavior and product performance.

• Implement A/B testing and experimentation methodologies.

• Continuously refine digital products based on data insights.

IV. Cross-Functional Collaboration

• Work with engineering, marketing, and compliance teams to deliver integrated solutions.

• Ensure alignment between customer experience and regulatory requirements.

• Lead agile product teams in remote environments.

Candidate Requirements

• 12+ years in digital banking, fintech product, or customer experience leadership.

• Strong expertise in UX design, behavioral analytics, and AI-driven personalization.

• Experience with data platforms, analytics tools, and customer journey mapping.

• Proven ability to lead cross-functional teams remotely.

Role Distinction

This role uniquely combines customer psychology, advanced analytics, and fintech product innovation, making it critical to driving user engagement and digital adoption.

Application Process

• Customer journey redesign case study

• Data-driven product strategy presentation

• Leadership and collaboration interview

Are you excited about this opportunity?

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 Apply now by clicking on the “Apply Now” button below.

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