Job Overview
Director – Customer Experience & Digital Finance Transformation
📍 Location: Muscat, Oman
Employment Type: Executive | Full-Time | Permanent
Industry: FinTech | Customer Experience | Digital Banking | Product Innovation | Financial Services
Create Financial Experiences Customers Remember
An internationally focused fintech organisation is seeking a visionary Director – Customer Experience & Digital Finance Transformation to lead enterprise initiatives that place customer satisfaction, digital innovation, and service excellence at the centre of every financial interaction.
As an executive leader, you will shape the organisation’s digital experience strategy while collaborating with product, engineering, operations, analytics, and commercial teams to deliver seamless financial journeys across multiple digital channels.
Key Responsibilities
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Develop customer-centric digital transformation strategies.
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Lead enterprise customer experience programmes.
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Optimise digital onboarding and financial service journeys.
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Introduce AI-powered personalisation and engagement solutions.
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Collaborate with technology teams to improve platform usability.
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Analyse customer behaviour to identify growth opportunities.
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Establish measurable service excellence standards.
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Oversee customer research and experience innovation initiatives.
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Present strategic recommendations to executive leadership.
Professional Requirements
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Bachelor’s or Master’s degree in Business, Marketing, Finance, Information Technology, or related field.
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10+ years of leadership experience in fintech, digital banking, or customer transformation.
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Strong understanding of digital product strategy and customer lifecycle management.
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Excellent executive communication and organisational leadership skills.
Executive Benefits
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Attractive executive remuneration
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Annual strategic performance incentives
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Comprehensive medical coverage
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Housing and transportation support
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Leadership coaching
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International professional development
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Executive wellness programme
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Career advancement into regional leadership
Why This Role?
This is an opportunity to redefine how customers interact with financial technology by delivering elegant, intuitive, and intelligent digital experiences that establish new benchmarks for service excellence throughout the Gulf financial sector.
Don’t miss the chance to make a difference in the fintech and FX industry!
Apply now by clicking on the “Apply Now” button below.
Let’s shape the future of finance together!
#EmploySolutionJobs #FXCareers.
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