Job Overview
Remote Digital Lending Operations Manager – Qatar (Remote GCC)
Job Type: Full-Time, Remote
Location: Qatar-based or GCC-remote
Industry: Fintech (Lending-as-a-Service, BNPL, Microfinance)
Function: Operations, Credit Risk, Customer Lifecycle
Overview:
A digital-first lending platform serving underbanked individuals and SMEs in Qatar is hiring a Remote Digital Lending Operations Manager to scale its customer acquisition, credit assessment, disbursement, and collections workflows. This role is ideal for a process-driven operator with deep understanding of digital lending platforms, credit scoring models, and consumer finance operations.
You will be responsible for designing and optimizing the full lifecycle of digital lending—from customer onboarding to repayment—ensuring regulatory alignment, risk control, and customer experience excellence.
Key Responsibilities:
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Oversee day-to-day operations of the digital lending platform serving consumers and small business borrowers in Qatar.
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Manage workflows around onboarding, document verification, eKYC, and credit scoring.
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Collaborate with the data team to refine AI-driven credit decisioning based on payment history and behavioral inputs.
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Work with product and engineering teams to automate decision trees, loan disbursement flows, and notifications.
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Ensure compliance with QCB (Qatar Central Bank) policies on digital credit, interest caps, and debt collection.
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Develop dashboards to monitor portfolio performance, delinquency rates, and repayment trends.
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Design customer support protocols and escalation procedures for repayment deferrals and disputes.
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Establish strong relationships with local financial regulators and advisory consultants.
Qualifications:
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5+ years of experience in credit operations, digital lending, or financial services management.
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Expertise in fintech lending products including BNPL, microloans, salary advance, or SME financing.
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Strong command of digital ops tools: CRM systems, workflow automation platforms, and customer ticketing.
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Experience managing remote teams across diverse time zones and functions.
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Understanding of credit risk segmentation and loan performance analytics.
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Familiarity with Qatari legal and regulatory lending frameworks is preferred.
Working Conditions:
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Fully remote; applicants must be based in or legally eligible to work across GCC countries.
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Structured onboarding program and remote team operations playbook.
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Monthly virtual operations sync and access to financial modeling tools.
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Opportunities to lead innovation pilots in AI underwriting and alternative credit scoring.
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