Job Overview
About the Role:
We’re seeking a Billing Support Specialist with direct experience navigating complex, tech-driven billing ecosystems within the fintech space. This role is not about answering general inquiries — it’s about owning and resolving high-impact billing cases tied to API usage, variable pricing models, SaaS subscriptions, and financial transaction flows. You’ll operate at the intersection of customer experience, finance operations, and compliance.
Key Responsibilities:
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Manage and resolve escalated billing cases involving fintech-specific models such as interchange fee structures, ledger-based billing, and multi-tiered subscription plans.
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Reconcile discrepancies between usage data from APIs and invoiced amounts, collaborating closely with product, engineering, and data teams to identify root causes.
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Interpret and explain billing mechanics tied to smart contracts, automated payout systems, and payment gateways (e.g., Stripe, Adyen, Plaid integrations).
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Support end users and institutional clients with clarity on invoice breakdowns, refunds, chargebacks, and tax calculations, including VAT and regional compliance issues.
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Maintain and continuously improve internal documentation and customer-facing billing FAQs in coordination with product and legal.
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Assist with onboarding new enterprise clients by guiding them through custom billing implementations and helping configure invoicing preferences aligned with their financial systems.
Minimum Qualifications:
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2+ years in a billing, finance operations, or technical support role within a fintech or financial services company.
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Familiarity with payment infrastructure (ACH, card networks, real-time payments), digital wallets, and embedded finance platforms.
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Proven ability to handle high-volume data with tools such as SQL, Excel, or Looker to audit and verify transactional accuracy.
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Strong grasp of SaaS billing frameworks, metered usage models, and subscription lifecycle events (upgrades, proration, etc.).
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Excellent written communication; must be able to distill complex financial logic into concise responses for both technical and non-technical stakeholders.
Preferred Qualifications:
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Experience supporting clients in B2B fintech (e.g., neobanks, lending platforms, BaaS providers).
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Exposure to ERP systems and invoicing tools (e.g., Netsuite, Chargebee, Zuora).
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Knowledge of financial compliance requirements, such as PCI-DSS, SOC2, or PSD2, as they pertain to billing and data handling.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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